Automated Call Distribution impaired service

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Scheduled Maintenance Report for IT

Completed

The scheduled maintenance has been completed.

Posted Nov 18, 2019 - 22:54 CST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Nov 18, 2019 - 22:30 CST

Scheduled

RFC-6568: Automated Call Distribution will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: ACD agents will notice being on the backup server. ITS will be moving the ACD service to the backup server and configuring and testing the primary server during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu

Posted Nov 18, 2019 - 16:02 CST

This scheduled maintenance affected: Communication & Collaboration (Telephone Services).