Box Under Investigation

Welcome to the University of Nebraska IT status page. Here you will find real-time information about status of our services.
Services with * indicate dashboard display only, 3rd Party component--to receive notifications go to the vendor status page.

More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: support@nebraska.edu
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Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.
Updated by Tom Anderson

Posted Dec 03, 2019 - 18:01 CST

Monitoring

Update from Box: Our teams have validated that all affected services are recovered at this time. We are continuing to monitor for any additional impact.
Submitted by Kristy Kennedy

Posted Dec 03, 2019 - 15:40 CST

Identified

Update from Box: Our team has identified the cause of this issue and is actively taking steps to remediate impact. Our monitoring indicates initial recovery is underway. We will continue to provide additional updates as they become available.
Updated by Kristy Kennedy

Posted Dec 03, 2019 - 15:34 CST

Investigating

Potential problem with Box is under investigation. Technicians are investigating the issue.
This incident affects: Box Relay (Relay Tasks, Workflows, and Templates, Relay Workflow API), Box Platform / API (Content API, Content Preview, Authentication (OAuth 2.0 / JWT), Search, Uploads/Downloads, Webhooks), Box Notes (Web Application, Desktop Client), Box Web Application (Login/SSO, Uploads/Downloads, Collaboration, Search, Preview, Sharing (Shared Links), Email Notifications, Admin Console & Functionality, Governance (Retention, Legal Holds), Workflows and Automations, Comments and Tasks, Accessible Site (a.box.com)), Mobile Applications (Login/SSO, Preview, Search, Uploads/Downloads, Mobile-Optimized Website (m.box.com)), and Desktop Applications (Login/SSO, Box Sync, Box Drive, Box Edit / Tools).
Reported by Brandon Young
Submitted by Kristy Kennedy
Questions 402-472-3970 or support@nebraska.edu

Posted Dec 03, 2019 - 15:11 CST