DUO sms messaging is resolved

Welcome to the University of Nebraska IT status page. Here you will find real-time information about status of our services.
Services with * indicate dashboard display only, 3rd Party component--to receive notifications go to the vendor status page.

More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: support@nebraska.edu
Follow IT Status via Twitter: @StatusNebraska

Incident Report for IT

Resolved

Resolved - The issue regarding SMS Message Delivery on our deployments is fully resolved and all services are now fully functional.
We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.
Please make sure to check back or subscribe to be notified when the RCA is posted.
Updated by Kylie Longwell

Posted Dec 05, 2019 - 13:22 CST

Update

We are continuing to monitor for any further issues.

Posted Dec 05, 2019 - 12:35 CST

Monitoring

Monitoring - Our telephony provider is seeing recovery on the SMS delivery degradation, and we have confirmation that customers are receiving SMS passcodes successfully.
We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.
Submitted by Kylie Longwell

Posted Dec 05, 2019 - 12:35 CST

Investigating

Potential problem with DUO is under investigation. Technicians are investigating the issue.We are currently investigating an issue causing failures with SMS Message Delivery to some US numbers on all of our deployments.
Reported by Duo
Submitted by Kylie Longwell
Questions 402-472-3970 or support@nebraska.edu

Posted Dec 05, 2019 - 11:42 CST

This incident affected: *Third-Party Statuses (Web Display only) (*Duo Security SMS Message Delivery).