Voicemail Web User Interface / Web Phone Manager under investigation

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Incident Report for IT

Resolved

The Voicemail Web User Interface issue has been resolved and all systems are operating normally.

Updated by Mike Hansen

Posted Jul 12, 2018 - 15:13 CDT

Update

Technicians are continuing to work to resolve the issue with the voicemail.nebraska.edu website. We are close to being able to bring it back on line and we expect that it will be available by noon today.

Posted Jul 12, 2018 - 08:36 CDT

Identified

Technicians are still working on resolving the issue with the Voicemail Systems Web Interface. Callers can still leave messages and users can still retrieve messages via the phone or email. We will provide another update tomorrow morning (07/12/18).

Updated by Mike Hansen

Posted Jul 11, 2018 - 15:22 CDT

Update

UPDATE: Voicemails messages can be left and users can check their voicemail via the phone or email. The only piece of the system that is having trouble is the website. Technicians are continuing to investigate the problem.

If you have questions or concerns, please contact ITS Computer Help Center - 402 472 3970 or toll-free (866) 472-3970 or Email: mysupport@unl.edu

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On Twitter: @StatusNebraska

Posted Jul 11, 2018 - 11:58 CDT

Investigating

Web Phone Manager (the web user interface for the University Voicemail System) is currently down. Technicians are investigating the issue.

Reported by Mike Hansen
Submitted by Kristy Kennedy

If you have questions or concerns, please contact ITS Computer Help Center - 402 472 3970 or toll-free (866) 472-3970 or Email: mysupport@unl.edu

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On Twitter: @StatusNebraska

Posted Jul 11, 2018 - 10:09 CDT

This incident affected: Communication & Collaboration (Telephone Services).