Status
Welcome to the University of Nebraska IT status page. Here you will find real-time information about status of our services.
Services with * indicate dashboard display only, 3rd Party component--to receive notifications go to the vendor status page.

More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: support@nebraska.edu
Follow IT Status via Twitter: @StatusNebraska
IPAM impaired service
Verifying - Verification is currently underway for the maintenance items.
Oct 02, 2022 - 11:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2022 - 08:00 CDT
Scheduled - RFC-11274: IPAM will have reduced performance during maintenance. Direct impact: DNS/DHCP services will not be interrupted. Possible impact: IPAM management functions may be impacted. ITS will be upgrading the IPAM software during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
UNL Network Authentication upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2022 - 09:00 CDT
Scheduled - RFC-11389: Network Authentication in Lincoln will undergo maintenance. Direct impact: No impact is expected. ITS will be replacing optical transceivers on network controllers in Lincoln during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Regional Network to KC impaired service
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 02, 2022 - 08:00 CDT
Scheduled - RFC-11360: Connections to KC will have reduced performance during maintenance. Direct impact: Traffic will failover to redundant paths. Directly impacted paths include: South Dakota to KC; University of Minnesota to KC; NU to GPN/Internet2/I2PX; MARC to Internet2; UNL Athletics to BTN and VYVX. ITS will be removing line cares on the path to Kansas City during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
UNLcms issue identified
Monitoring - All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Loren Frerichs
Oct 01, 2022 - 23:32 CDT
Update - UNLcms is now serving webpages normally. Work continues to restore the secondary database.
Oct 01, 2022 - 23:28 CDT
Identified - ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. Uncached web pages are unavailable.
Submitted by Loren Frerichs
Oct 01, 2022 - 21:16 CDT
Maps.unl.edu issue identified
Update - Our vendor has indicated that this feature should return in January.
Sep 30, 2022 - 10:59 CDT
Update - Our vender continues to work on the issue, no eta has been given.
Updated by Loren Frerichs
Sep 13, 2022 - 16:26 CDT
Identified - ITS's vendor is not sending bus location data to maps.unl.edu and the map feature in the Nebraska mobile app. No return to service has been given.
Reported by Alan Nelson
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Aug 22, 2022 - 16:34 CDT
VPN issue identified
Update - Palo Alto is investigating and reviewing submitted logs.
Sep 09, 2022 - 15:02 CDT
Identified - Identified - Palo Alto GlobalProtect version 6.0+ is experiencing different authentication prompts using various browsers. There are three specific customer reported problems:


After authenticating, the "Open GlobalProtect" browser pop-up remains in a "still working" status

After the user clicks "Connect" no additional prompts occur

The user authenticates but never gets the browser pop-up to open the Global Protect Client


Reported by Greg Veys
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Sep 09, 2022 - 14:46 CDT
Administrative & Business Operational
Business Applications (other) Operational
EMS Operational
Firefly and related applications ? Operational
MyBlue Operational
MyRecords Operational
MyRed ? Operational
Mavlink Operational
MyCSC Operational
MyNCTA Operational
MyPSC Operational
NeBIS/SAP Operational
NeSIS (PeopleSoft) Operational
WildcatsOnline Operational
Communication & Collaboration Operational
Communication tools (other) Operational
Digital Signage Operational
gMAV (Google Apps for Education) Operational
Office 365 (Email & Apps) Operational
Public Information Apps Operational
Telephone Services Operational
Website Services Operational
Zoom Operational
Cellular Services ? Operational
Desktop & Mobile Computing Operational
Desktop & Device management ? Operational
Kiosk printing Operational
Infrastructure Degraded Performance
Data Center Services ? Operational
IP Address Management (DNS/DHCP) Under Maintenance
Network Backbone ? Operational
Network Nebraska Operational
Regional | National Internet Service Provider ? Under Maintenance
Server and Storage Management ? Operational
Virtual Private Network (VPN) Degraded Performance
KEARNEY - Campus Connections ? Operational
LINCOLN - City Campus Connections ? Under Maintenance
LINCOLN - East Campus Connections ? Under Maintenance
LINCOLN - Residence Hall Connections (ResNet) ? Under Maintenance
OMAHA - Center Campus Connections ? Operational
OMAHA - Dodge Campus Connections ? Operational
OMAHA - Residence Hall Connections ? Operational
OMAHA - Scott Campus Connections ? Operational
Nebraska Innovation Campus Connections ? Under Maintenance
Research Center & Extension Connections ? Under Maintenance
Information Security Operational
Authentication / Single Sign-On Operational
Authorization Operational
Two-Factor Authentication ? Operational
Teaching & Learning Operational
Academic Technologies (Other) Operational
Canvas Operational
Technology classrooms Operational
*Third-Party Statuses (Web Display only) ? Operational
Braintree APAC Processing Operational
Braintree API Operational
Braintree PayPal Processing Operational
Braintree United States Processing Operational
*Duo Security Admin Panel ? Operational
*Duo Security Cloud PKI ? Operational
*Duo Security Core Authentication Service ? Operational
*Duo Security Phone Call Delivery ? Operational
*Duo Security Push Delivery ? Operational
*Duo Security SMS Message Delivery ? Operational
GitHub Operational
Google Apps Classroom Operational
Smartsheet Mobile/API Operational
Smartsheet SSO (Single Sign-On) Operational
Smartsheet Web Application Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Zoom Cloud Room Connector-Display only ? Operational
Zoom Group Messaging ? Operational
Zoom Meetings ? Operational
Zoom Telephone Services ? Operational
Zoom Video Webinars ? Operational
Google Apps Docs Operational
Google Apps Drive Operational
Apigee Apigee Login and Single Sign-On Operational
Atlassian Support Support Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
UNO Telephones upgrade Oct 2, 2022 14:00-16:00 CDT
RFC-11384: Telephone call managers in Omaha will undergo maintenance. Direct impact: No impact is expected. Possible impact: There is a potential to drop a call during this time. ITS will be moving telephone call managers to a new virtual server during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 30, 2022 - 15:58 CDT
NeSIS - PeopleSoft System down time including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Oct 2, 2022 20:00 - Oct 3, 2022 05:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 2022 - 16:18 CDT
Scheduled - RFC-11322: NeSIS - PeopleSoft System will unavailable during maintenance. ITS will be preforming quarterly maintenance to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 16, 2022 - 14:44 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Oct 3, 2022 00:00-03:00 CDT
RFC-11010: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 11:03 CDT
Automatic Call Distribution down time Oct 3, 2022 19:00-21:00 CDT
RFC-11330: Automatic Call Distribution will be unavailable during maintenance. Direct impact: The system will not be available for a few minutes while the software update is applied. ITS will be updating the ACD application during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 30, 2022 - 16:03 CDT
Firefly/NeBIS upgrade Oct 4, 2022 06:00-06:45 CDT
RFC-11345: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:00 CDT
Firefly/NeBIS upgrade Oct 6, 2022 06:00-06:45 CDT
RFC-11346: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:02 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Oct 10, 2022 00:00-03:00 CDT
RFC-11011: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 11:02 CDT
Firefly/NeBIS upgrade Oct 11, 2022 06:00-06:45 CDT
RFC-11347: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:05 CDT
Firefly/NeBIS upgrade Oct 13, 2022 06:00-06:45 CDT
RFC-11348: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:06 CDT
Firefly/NeBIS Downtime Oct 16, 2022 06:00-14:00 CDT
RFC-11349: Firefly/NeBIS will be unavailable during maintenance. ITS will be restarting servers, applying patches, adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 15:56 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Oct 17, 2022 00:00-03:00 CDT
RFC-11012: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 11:01 CDT
Firefly/NeBIS upgrade Oct 18, 2022 06:00-06:45 CDT
RFC-11351: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:07 CDT
Firefly/NeBIS upgrade Oct 20, 2022 06:00-06:45 CDT
RFC-11352: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:08 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Oct 24, 2022 00:00-03:00 CDT
RFC-11013: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 11:00 CDT
Firefly/NeBIS upgrade Oct 25, 2022 06:00-06:45 CDT
RFC-11353: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:10 CDT
Firefly/NeBIS upgrade Oct 27, 2022 06:00-06:45 CDT
RFC-11354: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:11 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Oct 31, 2022 00:00-03:00 CDT
RFC-11014: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:52 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Nov 7, 2022 00:00-03:00 CST
RFC-11127: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:51 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Nov 14, 2022 00:00-03:00 CST
RFC-11128: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:50 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Nov 21, 2022 00:00-03:00 CST
RFC-11129: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:49 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Nov 28, 2022 00:00-03:00 CST
RFC-11130: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:47 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Dec 5, 2022 00:00-03:00 CST
RFC-11230: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:46 CDT
NeSIS - PeopleSoft System down time including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Dec 11, 2022 20:00 - Dec 12, 2022 00:00 CST
RFC-11322: NeSIS - PeopleSoft System will unavailable during maintenance. ITS will be preforming quarterly maintenance to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 23, 2022 - 16:18 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Dec 12, 2022 00:00-03:00 CST
RFC-11231: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:45 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Dec 19, 2022 00:00-03:00 CST
RFC-11232: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:42 CDT
Past Incidents
Oct 2, 2022
Microsoft 365 upgrade
Completed - Basic Authentication has been disabled for Exchange access for UNK, UNL, UNO, UNOP. Users may need to log out and back into their email client if they were connecting via Basic Auth. If you have issues you believe are related to this change please submit a ticket to support@nebraska.edu.
Oct 2, 10:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 CDT
Scheduled - RFC-11324: Microsoft 365 will undergo maintenance. Direct impact: This will impact any user or application utilizing Basic Authentication to login to Microsoft 365 exchange. ITS will be disabling Basic Authentication for Exchange at the tenant level for UNK, UNL, UNO, and UNOP during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 16, 14:54 CDT
UNO SCCM upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 2, 10:10 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 2, 10:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 CDT
Scheduled - RFC-11387: SCCM-UNO will undergo maintenance. Direct impact: No impact is expected. ITS will be moving SCCM-UNO to a new VM cluster during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 30, 15:34 CDT
Jamf Pro down time
Completed - The scheduled maintenance has been completed.
Oct 2, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 02:00 CDT
Scheduled - RFC-11326: Jamf Pro will be unavailable during maintenance. Direct impact: Outage to NU System, UNO, UNL, UNK macOS and iOS device deployment, enrollment and management capabilities.. ITS's vendor will be updating the Jamf Pro service during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 15:54 CDT
Server Hosting - Linux impaired service
Completed - The scheduled maintenance has been completed.
Oct 2, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 CDT
Scheduled - RFC-11386: Server Hosting - Linux servers will have reduced performance during maintenance. Direct impact: Linux servers, NESIS, Security, UNL-CMS, UNO ADS group, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 26, 16:09 CDT
Oct 1, 2022
UNL Wireless upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 1, 21:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:47 CDT
Scheduled - RFC-11378: Wireless network including eduroam will undergo maintenance. Direct impact: No impact is expected. Possible impact: This may cause a momentary loss of service on the wireless network for some devices that are online at the time. ITS will be re-adding support for 802.11ax during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 30, 15:28 CDT
Git impaired service
Completed - The scheduled maintenance has been completed.
Oct 1, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 CDT
Scheduled - RFC-11364: Git will undergo maintenance. Direct impact: The Git GUI and connections to the code repository could be briefly unavailable. ITS will be applying GitLab application patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 30, 15:30 CDT
Network backbone impaired service
Completed - All systems are operating normally. Work has been completed.
Oct 1, 00:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:00 CDT
Scheduled - RFC-11317: Network backbone will have reduced performance during maintenance. Direct impact: Brief interruption in services,. Possible impact: Backbone connections between the following routers will all failover to the redundant path:
WAN-BLV-TPD2 <>WAN-UNL-CITY; WAN-UNL-East <> WAN-UNO-UNMC; WAN-UNO-PKI <> WAN-UNL-CITY. ITS's vendor will be repairing and testing dark fiber between Lincoln and Omaha during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 30, 15:16 CDT
Sep 30, 2022
MS365 Exchange Online shared calendars not syncing
Resolved - All systems are operating normally. This issue is resolved.
Sep 30, 11:02 CDT
Update - We are continuing to monitor for any further issues.
Sep 29, 08:07 CDT
Monitoring - Microsoft has published an update to this issue that a fix has been rolled out to affected systems.
Submitted by Brandon Young
Sep 29, 08:07 CDT
Identified - A problem with shared calendars not syncing in Exchange Online (outlook) has been identified by Microsoft. The Infrastructure Applications team will provide updates as they become available from the Vendor.
Reported by Brandon Young
Submitted by Brandon Young
Questions 402-472-3970 or support@nebraska.edu
Sep 28, 11:27 CDT
Adobe license expirations
Resolved - Adobe has finished processing the University's license renewal. Users should have access to all licensed software. If you continue to have any issues or questions, please contact support@nebraska.edu
Sep 30, 08:27 CDT
Update - Adobe is currently processing the University of Nebraska's license renewal. We expect this to be renewed in the coming days. You are able to use the Creative Cloud products during this period. We apologize for any confusion or inconvenience this may have caused. Please contact support@nebraska.edu if you have any other questions.
Sep 26, 08:57 CDT
Identified - Adobe is currently processing the University of Nebraska's license renewal. We expect this to be renewed in the coming days. You are able to use the Creative Cloud products during this period. We apologize for any confusion or inconvenience this may have caused. Please contact support@nebraska.edu if you have any other questions.
Sep 26, 08:50 CDT
Sep 29, 2022
Audio conferencing (NBridge) unavailable
Resolved - This incident has been resolved.
Sep 29, 14:30 CDT
Monitoring - Systems have been restored. Technicians are still monitoring the situation.
Sep 28, 15:59 CDT
Investigating - The data center that hosts the Audio Conferencing system has lost all power. Technicians are working on getting the service backup and running. There is no current ETA. We will continue to update as information is provided.
Sep 28, 13:35 CDT
Intermittent connectivity with Great Plains Communications circuits
Resolved - Earlier today a network event occurred that has been impacting schools/sites connected to Network Nebraska via Great Plains Communications. We have seen multiple sites drop offline multiple times, as well as intermittent packet loss and slowness. We are waiting to hear back from the carrier as far as the full impact, cause, and remediation of the event. It is possible that further issues could occur, and that other sites connected via Great Plains Communications could see impact.
Sep 29, 12:00 CDT
FWI Cloud digital sign content portal unavailable
Resolved - This incident has been resolved.
Sep 29, 08:40 CDT
Monitoring - FWI Status Update, 9/28/22 US Cloud Unavailable:
The issue we were experiencing, with US Cloud Unavailable has been resolved. We apologize for any inconvenience this may have caused.
If your services have not been restored, please call into our Technical Support Team and reference your support case so they may continue to troubleshoot with you.

NU ITS will continue to monitor FWI Cloud operations for the remainder of the day.
Sep 28, 16:17 CDT
Investigating - FWI Status Update, 9/28/2022 US Cloud Unavailable:
Our Incident Response teams continue to troubleshoot and isolate the issue preventing you from fully utilizing our services. We will continue to escalate as needed until the issue is resolved. Once resolved we will confirm you are no longer impacted.
We thank you for your patience and apologize for any inconvenience this is causing.

Users are unable to login to FWI to upload content or manage playlists at this time. Sign players are continuing to function with no interruption, playing the content that was last able to be cached.
Sep 28, 13:09 CDT
Firefly/NeBIS upgrade
Completed - The scheduled maintenance has been completed.
Sep 29, 06:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 06:00 CDT
Scheduled - RFC-11344: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 15:58 CDT
Sep 28, 2022
Sep 27, 2022
Firefly/NeBIS upgrade
Completed - The scheduled maintenance has been completed.
Sep 27, 06:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:01 CDT
Scheduled - RFC-11343: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 15:57 CDT
Sep 26, 2022
NH Data Center upgrade
Completed - The scheduled maintenance has been completed.
Sep 26, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:00 CDT
Scheduled - RFC-11356: NH Data Center will undergo maintenance. Direct impact: No impact is expected. ITS will be updating the B10 rack during this time.
Entered by - Questions 402-472-3970 or support@nebraska.edu
Sep 23, 14:55 CDT
Network Outage under investigation
Resolved - All systems are operating normally. This issue is resolved.
Sep 26, 08:45 CDT
Monitoring - All services are functioning as expected and ITS has removed the workaround. If a device still will not connect after a reboot, please contact support@nebraska.edu.
Sep 25, 08:32 CDT
Update - ITS has identified the issue affecting authentication for new users and devices on the wired and wireless network. A workaround has been implemented to allow devices onto the network. If a wired device is still not connecting, please reboot the device.
Sep 25, 07:57 CDT
Identified - ITS has identified the issue affecting authentication for new users and devices on the wired and wireless network. A workaround has been implemented to allow devices onto the network at this time.
Sep 25, 07:48 CDT
Investigating - ITS is investigating an issue with new users and devices authenticating to the wired and wireless network.

Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Sep 25, 07:35 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline
Completed - All systems are operating normally. Work has been completed.
Sep 26, 00:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 CDT
Scheduled - RFC-10875: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 11:05 CDT
VMware upgrade
Completed - The scheduled maintenance has been completed.
Sep 26, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:00 CDT
Scheduled - RFC-11295: VMware will undergo maintenance. Direct impact: No impact is expected. ITS will be applying firmware updates during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 16, 14:20 CDT
Sep 25, 2022
ACD upgrade
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 CDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 25, 17:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 CDT
Scheduled - RFC-11361: ACD will undergo maintenance. Direct impact: No impact is expected. ITS will be moving an ACD host to a new VM cluster during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 14:32 CDT
Oracle Database impaired service
Completed - The scheduled maintenance has been completed.
Sep 25, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 06:00 CDT
Scheduled - RFC-11333: Oracle Database will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be applying patches to the Oracle Database environment during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 10:56 CDT
Server Hosting - Windows servers impaired service
Completed - The scheduled maintenance has been completed.
Sep 25, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 22:00 CDT
Scheduled - RFC-11340: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, group 2, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 10:53 CDT
SCCM down time
Completed - All systems are operating normally. Work has been completed.
Sep 25, 11:38 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 10:00 CDT
Scheduled - RFC-11365: SCCM will be unavailable during maintenance. Direct impact: SCCM will be unavailable during the upgrade. New to the network wired devices will be on-boarded with default network privileges. ITS will be updating the SCCM application during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 14:00 CDT
Network Backbone impaired service
Completed - All systems are operating normally. Work has been completed.
Sep 25, 11:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:00 CDT
Scheduled - RFC-11301: Network backbone City Campus Router will have reduced performance during maintenance. Direct impact: Most services will failover to redundant connections. Two 15 minute outages are expected for the following services: Apogee Stream2 at all campuses; FanXP; NU Foundation at UNL; HCC PerfSONAR in NH; Holland Computing Center (HCC) Schorr at UNL. Possible impact: Some packet loss when services switch to redundant connections. ITS will be upgrading the City Campus Router during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 11:08 CDT
TrueYou upgrade
Completed - All systems are operating normally. Work has been completed.
Sep 25, 09:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 09:30 CDT
Scheduled - RFC-11362 & RFC-11358: TrueYou will undergo maintenance. Direct impact: New verbiage for error messages when creating or entering credentials. Possible impact: May cause an interruption to a login attempt during deployment. ITS will be enhancing credential security during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 13:48 CDT
Sep 24, 2022
Git impaired service
Completed - The scheduled maintenance has been completed.
Sep 24, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 08:00 CDT
Scheduled - RFC-11379: Git will undergo maintenance. Direct impact: The Git GUI and connections to the code repository could be briefly unavailable. ITS will be applying GitLab application OAuth2 settings during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 14:07 CDT
Sep 23, 2022
Sep 22, 2022
Canvas under investigation
Resolved - All systems are operating normally. This issue is resolved.
Sep 22, 08:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 13:38 CDT
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 13:32 CDT
Update - To view the most recent updates from Canvas, please visit https://status.instructure.com/incidents/gnpq11b6p51f
Sep 21, 13:27 CDT
Investigating - Large Portion of Canvas Clients are experiencing Slow load times and errors in the US Region
Questions 402-472-3970 or support@nebraska.edu
Sep 21, 13:20 CDT
Firefly/NeBIS upgrade
Completed - The scheduled maintenance has been completed.
Sep 22, 06:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 06:00 CDT
Scheduled - RFC-11263: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 10:38 CDT
Sep 21, 2022
Sep 20, 2022
Firefly/NeBIS upgrade
Completed - The scheduled maintenance has been completed.
Sep 20, 06:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:00 CDT
Scheduled - RFC-11262: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 10:37 CDT
Sep 19, 2022
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline
Completed - All systems are operating normally. Work has been completed.
Sep 19, 00:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 00:00 CDT
Scheduled - RFC-10874: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 11:06 CDT
VMware upgrade
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 CDT
Update - UPDATE, per John Amgwert: VMtools 12.1.0 was loaded on all 33 ESXi hosts in LNK-HCI and LNK-TRD clusters, and is now available to any VMs running on those clusters. Successfully patched firmware on 8 ESXi hosts this evening (4 in each cluster). Will be pausing work for this evening due to backups kicking off, and will continue upgrading firmware in the morning around 8am.
Sep 17, 22:14 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 17:00 CDT
Scheduled - RFC-11295: VMware will undergo maintenance. Direct impact: No impact is expected. ITS will be applying firmware updates during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 16, 14:18 CDT
Sep 18, 2022
Firefly/NeBIS Downtime
Completed - The scheduled maintenance has been completed.
Sep 18, 12:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:00 CDT
Scheduled - RFC-11261: Firefly/NeBIS will be unavailable during maintenance. ITS will be restarting servers, applying patches, adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 10:33 CDT
Server Hosting - Windows servers impaired service
Completed - The scheduled maintenance has been completed.
Sep 18, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 CDT
Scheduled - RFC-11313: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, ES group, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 16, 14:25 CDT
Server Hosting - Windows servers impaired service
Completed - The scheduled maintenance has been completed.
Sep 18, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 22:00 CDT
Scheduled - RFC-11312: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, group 1, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 16, 14:23 CDT
← Incident History Powered by Atlassian Statuspage