Status
Welcome to the ITS status page. Here you will find real-time information about status of our services.
Services with * indicate dashboard display only, 3rd Party component--to receive notifications go to the vendor status page.

More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: support@nebraska.edu
Follow IT Status via Twitter: @StatusNebraska
VoIP Telephone upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 CST
Scheduled - RFC-8423, RFC-8424 & RFC-8425: VoIP Telephone will undergo maintenance. Direct impact: No impact is expected. Possible impact: Phone displays will flash as they are restarted. ITS will be restarting VoIP phones during the evenings to apply new firmware during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
ITS Billing system down time
Update - Our vendor has temporarily rolled back changes and the system is online. Tuesday and Wednesday 1/19 and 1/20 The system will be off line to continue the upgrade.
Jan 15, 16:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 11:00 CST
Scheduled - RFC-8205: ITS Billing system will be unavailable during maintenance. ITS will be upgrading the ITS Billing system during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
UNK Network Authentication Issues Identified
Monitoring - All issues with student@lopers.unk.edu network authentications appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Loren Frerichs
Jan 15, 16:01 CST
Identified - UNK Network Authentication Issues have returned. ITS is working with the vendor.
Jan 15, 09:43 CST
Monitoring - All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Kristy Kennedy
Jan 11, 11:08 CST
Identified - Problem identified with machines at UNK having issues with network Authentication. ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.
Updated by Kylie Longwell
Jan 11, 10:32 CST
UNK Network - Ockinga Seminar Center & Safety Center down time
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 08:01 CST
Scheduled - RFC-8344: Ockinga Seminar Center & Safety Center networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Ockinga Seminar Center & Safety Center will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Omaha - Inbound Calls are under investigation
Update - ITS is continuing to work with our vendor on this issue.
Oct 16, 14:45 CDT
Identified - The problem has been identified as involving at least one Jabber soft phone trying to complete a call on Omaha Campus. Technicians continue to work through the issue.
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Jul 9, 14:54 CDT
Investigating - Potential problem with inbound calls to Omaha campus numbers is under investigation. Technicians are investigating the issue.
Reported by Matthew Ware
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Jul 9, 12:16 CDT
Administrative | Business Operational
Business Applications (other) Operational
EMS Operational
Firefly and related applications ? Operational
MyBlue Operational
MyRecords Operational
MyRed ? Operational
Mavlink Operational
MyCSC Operational
MyNCTA Operational
MyPSC Operational
NeBIS/SAP Operational
NeSIS (PeopleSoft) Operational
WildcatsOnline Operational
Communication and Collaboration Under Maintenance
Box Operational
Communication tools (other) Operational
Digital Signage Operational
GMav (UNO student email) Operational
Office 365 (Email & Apps) Operational
Public Information Apps Operational
Telephone Services Under Maintenance
Website Services Operational
Zoom - NU Operational
End-point Computing Operational
Desktop Backup (NSave) ? Operational
Desktop & Device management ? Operational
KEARNEY - UNK Campus Connections ? Operational
Kiosk printing Operational
LINCOLN - City Campus Connections ? Operational
LINCOLN - East Campus Connections ? Operational
LINCOLN - Residence Hall Connections (ResNet) ? Operational
Nebraska Innovation Campus Connections ? Operational
OMAHA - Center Campus Connections ? Operational
OMAHA - Dodge Campus Connections ? Operational
OMAHA - Residence Hall Connections ? Operational
OMAHA - Scott Campus Connections ? Operational
Research Center & Extension Connections ? Operational
Infrastructure Operational
Cellular Services Operational
Cloud Hosting ? Operational
Data Center ? Operational
IP Address Management (DNS/DHCP) Operational
Network Backbone ? Operational
Network Nebraska Operational
Regional | National Internet Service Provider ? Operational
Virtual Private Network (VPN) Operational
Security and Identity Operational
Authentication Operational
Authorization Operational
Two-Factor Authentication ? Operational
Teaching & Learning Operational
Academic Technologies (Other) Operational
Canvas Operational
Technology classrooms Operational
*Third-Party Statuses (Web Display only) ? Operational
Box Collaboration Operational
Box Content API Operational
Box Content Preview Operational
Box Drive Operational
Box Email Notifications Operational
Box FTP Operational
Box Login/SSO Operational
Box Microsoft Online Operational
Box Preview Operational
Box Search ? Operational
Box Sync ? Operational
Box Uploads/Downloads Operational
Box Uploads/Downloads Operational
Box Uploads/Downloads Operational
Box Web Application Operational
Braintree APAC Processing Operational
Braintree API Operational
Braintree PayPal Processing Operational
Braintree United States Processing Operational
*Duo Security Admin Panel ? Operational
*Duo Security Cloud PKI ? Operational
*Duo Security Core Authentication Service ? Operational
*Duo Security Phone Call Delivery ? Operational
*Duo Security Push Delivery ? Operational
*Duo Security SMS Message Delivery ? Operational
GitHub Operational
Google Apps Classroom Operational
Google Apps Gmail Operational
Smartsheet Mobile/API Operational
Smartsheet SSO (Single Sign-On) Operational
Smartsheet Web Application Operational
Statuspage Email Notifications Operational
Statuspage SMS Notifications Operational
Zoom Cloud Room Connector-Display only ? Operational
Zoom Group Messaging ? Operational
Zoom Meetings ? Operational
Zoom Telephone Services ? Operational
Zoom Video Webinars ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Firefly/NeBIS upgrade Jan 19, 06:00-06:45 CST
RFC-8371: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 8, 11:27 CST
Online Bill Pay impaired service Jan 19, 13:00-14:00 CST
RFC-8359: Online Bill Pay will have reduced performance during maintenance. Direct impact: Credentials for new authentications will switch from MyUNL SSO to TrueYou SSO. ITS will be switch Online Bill Pay to TrueYou SSO during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 15, 17:07 CST
UNL WebCheckout down time Jan 20, 10:00-12:00 CST
RFC-8401: UNL WebCheckout will be unavailable during maintenance. ITS's vendor will be updating the WebCheckout application during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 15, 17:14 CST
Firefly/NeBIS upgrade Jan 21, 06:00-06:45 CST
RFC-8372: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 8, 11:25 CST
Voicemail impaired service Jan 21, 19:00-21:00 CST
RFC-8363: Voicemail will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: Voicemail logins may be slow. ITS will be restarting Voicemail servers during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 8, 11:14 CST
NU Voicemail upgrade Jan 21, 19:00-21:00 CST
RFC-8363: Voicemail will undergo maintenance. Direct impact: No impact is expected. ITS will be updating the unified messaging configuration during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 15, 17:19 CST
Firefly/NeBIS upgrade Jan 26, 06:00-06:45 CST
RFC-8375: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 8, 11:23 CST
Firefly/NeBIS upgrade Jan 28, 06:00-06:45 CST
RFC-8376: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 8, 11:21 CST
NeSIS - Peoplesoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Feb 1, 00:00-05:00 CST
RFC-8080: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Oct 30, 10:19 CDT
NeSIS - Peoplesoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Feb 8, 00:00-05:00 CST
RFC-8081: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Oct 30, 10:16 CDT
NeSIS - Peoplesoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Feb 15, 00:00-05:00 CST
RFC-8082: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Oct 30, 10:15 CDT
Oracle Database impaired service Feb 21, 06:00-12:00 CST
RFC-8084: Oracle Database will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be applying patches to the Oracle Database environment during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:54 CST
Firewall upgrade Feb 21, 08:30-10:30 CST
RFC-RFC-8355: Firewall will undergo maintenance. Direct impact: No impact is expected. ITS will be upgrading a firewall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:46 CST
NeSIS - Peoplesoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Feb 22, 00:00-05:00 CST
RFC-8083: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Oct 30, 10:13 CDT
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Mar 1, 00:00-05:00 CST
RFC-8386: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:35 CST
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Mar 8, 00:00-05:00 CST
RFC-8387: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:34 CST
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Mar 15, 00:00-05:00 CST
RFC-8388: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:29 CST
Oracle Database impaired service Mar 21, 06:00-12:00 CST
RFC-8391: Oracle Database will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be applying patches to the Oracle Database environment during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:55 CST
Firewall upgrade Mar 21, 08:30-10:30 CST
RFC-8356: Firewall will undergo maintenance. Direct impact: No impact is expected. Possible impact: DNS queries may see a brief delay. ITS will be upgrading a firewall during this time.em> Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:41 CST
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Mar 22, 00:00-05:00 CST
RFC-8389: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:26 CST
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Mar 29, 00:00-05:00 CST
RFC-8390: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Jan 14, 11:24 CST
Past Incidents
Jan 19, 2021
NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline
Completed - All systems are operating normally. Work has been completed.
Jan 19, 00:39 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 00:00 CST
Scheduled - RFC-8433: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 15, 16:51 CST
Jan 18, 2021
Remote Desktop Support down time
Completed - All systems are operating normally. Work has been completed.
Jan 18, 07:54 CST
Verifying - All systems are operating normally. Work has been completed.
Jan 15, 08:27 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:31 CST
Scheduled - RFC-8407: Remote Desktop Support will be unavailable during maintenance. ITS will be upgrading BeyondTrust to support BIgSur during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 14, 12:03 CST
Oracle Database impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 18, 07:52 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 CST
Scheduled - RFC-7991: Oracle Database will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be applying patches to the Oracle Database environment during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Oct 8, 14:47 CDT
Jan 17, 2021
VidGrid under investigation
Resolved - This incident has been resolved.
Jan 17, 22:05 CST
Monitoring - All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Loren Frerichs
Jan 14, 09:33 CST
Investigating - Potential problem with VidGrid is under investigation. Technicians are investigating the issue.
Reported by Brevan Jorgenson
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Jan 14, 09:24 CST
UNL Network down time
Completed - The scheduled maintenance has been completed.
Jan 17, 18:03 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:00 CST
Scheduled - RFC-8347: UNL Network on City Campus will be unavailable during maintenance. Direct impact: All non-Housing City Campus buildings, Beta Theta Pi Fraternity, LTAP and University Press will loose connections at the beginning of the maintenance window and again as buildings are individually migrated. Possible impact: Some buildings will lose connections for up to a hour. ITS will be upgrading City Campus Distribution Router during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 6, 15:08 CST
UNK Network - Bruner Hall of Science, Bruner Hall Greenhouse & Warner Hall down time
Completed - All systems are operating normally. Work has been completed.
Jan 17, 14:17 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:00 CST
Scheduled - RFC-8343: Bruner Hall of Science, Bruner Hall Greenhouse & Warner Hall networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Bruner Hall of Science, Bruner Hall Greenhouse & Warner Hall will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 5, 16:51 CST
Server Hosting - Windows servers impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 17, 12:24 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:02 CST
Scheduled - RFC-8412: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, ES group, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 15, 15:26 CST
Server Hosting - Windows servers impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 17, 12:21 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 03:00 CST
Scheduled - RFC-8411: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, ES group, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 15, 15:25 CST
Firefly/NeBIS down time
Completed - All systems are operating normally. Work has been completed.
Jan 17, 10:13 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 06:00 CST
Scheduled - RFC-8329: Firefly/NeBIS will be unavailable during maintenance. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 15:43 CST
Firewall upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 17, 09:14 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 08:30 CST
Scheduled - RFC-8319: Firewall will undergo maintenance. Direct impact: No impact is expected. Possible impact: DNS queries may see a brief delay. ITS will be upgrading a firewall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 16:34 CST
UNK Network Firewall upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 17, 07:53 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 07:01 CST
Scheduled - RFC-8383: Firewall for UNK network will undergo maintenance. Direct impact: No impact is expected. ITS will be applying patches to the UNK border firewall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 15, 16:47 CST
UNL Network - ResNet - Village South down time
Completed - The scheduled maintenance has been completed.
Jan 17, 06:32 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 05:00 CST
Scheduled - RFC-8365: Village South network will be unavailable during maintenance. Direct impact: Both wired and wireless connections for a portion of Village South will lose connection. ITS will be updating closet 2 switch interconnections during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 15, 15:35 CST
Jan 16, 2021
Jan 15, 2021
UNK Network - Nebraskan Student Union, Copeland Hall & Plambeck Education Center down time
Completed - The scheduled maintenance has been completed.
Jan 15, 21:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 18:00 CST
Scheduled - RFC-8345: Nebraskan Student Union, Copeland Hall & Plambeck Education Center networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Nebraskan Student Union, Copeland Hall & Plambeck Education Center will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 13, 15:00 CST
O365 Auto-forwarding Issues is being Monitored
Resolved - All systems are operating normally. This issue is resolved.
Jan 15, 08:31 CST
Monitoring - It appears Microsoft made a change to our outbound spam mail policy that has impacted all University of Nebraska O365 tenants. ITS checked notification logs in O365 and this change was not listed so seems unintended by Microsoft. ITS has since rolled the change back to allow for external forwarding however there was a period of time which emails were bouncing if they were auto-forwarded. All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Kylie Longwell
Jan 7, 10:15 CST
Unable to access multiple Microsoft 365 apps or services
Resolved - All systems are operating normally. This issue is resolved.
Updated by Mark Woitaszewski per Brandon Young
Jan 15, 05:36 CST
Investigating - Potential problem with Microsoft 365 apps or services are under investigation. Microsoft 365 is currently reporting a potential wide spread outage of services. Thus far we have not had any reports however it does show the following service health report in all of our tenants. Technicians are investigating the issue.
Reported by Bryan Fitzgerald
Submitted by William Jones
Questions 402-472-3970 or support@nebraska.edu
Jan 14, 20:12 CST
Jan 14, 2021
UNO Network - Sapp Fieldhouse issue Identified
Resolved - The Sapp Fieldhouse network switch has been replaced. This issue is resolved.
Updated by Kylie Longwell
Jan 14, 11:26 CST
Investigating - A problem with Sapp Fieldhouse network has been Identified. Technicians are replacing failed switch.
Reported by Bobby Resier
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Jan 14, 09:22 CST
Firefly/NeBIS upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 14, 06:49 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 CST
Scheduled - RFC-8327: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 15:46 CST
EMS down time
Completed - All systems are operating normally. Work has been completed.
Jan 14, 03:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 CST
Scheduled - RFC-8238: EMS will be unavailable during maintenance. ITS will be upgrading the EMS application during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 11, 14:24 CST
Jan 13, 2021
UNK Network - Nebraskan Student Union & Plambeck Education Center down time
Completed - Rescheduling for Friday evening
Jan 13, 14:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 14:55 CST
Scheduled - Rescheduling for Friday evening
Jan 13, 14:55 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 CST
Scheduled - RFC-8343: Nebraskan Student Union & Plambeck Education Center networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Nebraskan Student Union & Plambeck Education Center will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 5, 16:42 CST
UNK Network - Frank Museum & Museum of Nebraska Art down time
Completed - All systems are operating normally. Work has been completed.
Jan 13, 13:16 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 CST
Scheduled - RFC-8342:Frank Museum & Museum of Nebraska Art networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Frank Museum & Museum of Nebraska Art will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 5, 16:36 CST
UNL Projects down time
Completed - All systems are operating normally. Work has been completed.
Jan 13, 10:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 17:30 CST
Scheduled - RFC-8311: projects.unl.edu will be unavailable during maintenance. ITS will be upgrading the application on projects.unl.edu during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 6, 15:15 CST
Jan 12, 2021
TrueYou and Grouper impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 12, 16:20 CST
Update - Some alumni have lost access to email, access should return as term rollover continues to process.
Dec 30, 13:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 00:00 CST
Scheduled - RFC-8123: TrueYou and Grouper will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: Real time updates may be delayed including new employees. ITS will be processing the Fall to Spring Term Rollover during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 11, 11:16 CST
Firefly/NeBIS upgrade
Completed - All systems are operating normally. Work has been completed, per Roger Korth.
Jan 12, 07:03 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 06:00 CST
Scheduled - RFC-8322: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 15:47 CST
Jan 11, 2021
Voicemail down time
Completed - Work complete, system functioning normally.
Updated by William Jones
Jan 11, 18:54 CST
Update - Upgrade of primary servers was successful. Redundant servers will require an additional maintenance window the evening of Monday, January 11.
Jan 8, 00:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 18:00 CST
Scheduled - RFC-8276: Voicemail will be unavailable during maintenance. Direct impact: Access to voicemail, voicemail to email and fax server will be impacted for portions of the maintenance window. ITS will be upgrading all campuses voice mail servers during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 16:20 CST
NeSIS - Peoplesoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline
Completed - All systems are operating normally. Work has been completed.
Jan 11, 01:06 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 00:00 CST
Scheduled - RFC-7990: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Oct 30, 10:21 CDT
Jan 10, 2021
UNK Network - Communications Center, College of Education & West Center Building down time
Completed - All systems are operating normally. Work has been completed.
Jan 10, 18:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 08:00 CST
Scheduled - RFC-8341: Communications Center, College of Education & West Center Building networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Communications Center, College of Education & West Center Building will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 5, 16:32 CST
UNL Network down time
Completed - All systems are operating normally. Work has been completed.
Jan 10, 15:40 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 05:00 CST
Scheduled - RFC-8346: UNL Network on East Campus will be unavailable during maintenance. Direct impact: All East Campus buildings and the Public Policy Center will loose connections at the beginning of the maintenance window and again as buildings are individually migrated. Possible impact: Some buildings will lose connections for up to a hour. ITS will be upgrading East Campus Distribution Router during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 5, 16:17 CST
UNL Single Sign-On impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 10, 09:24 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 09:00 CST
Scheduled - RFC-8351 & RFC-8362: UNL Single Sign-On will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: MyUNL logins may experience a brief delay signing on to services. ITS will be updating Shibboleth for UNL SSOs during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 16:09 CST
Firewall upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 10, 09:07 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 08:30 CST
Scheduled - RFC-8316: Firewall will undergo, be unavailable during maintenance. Direct impact: No impact is expected. ITS will be upgrading a firewall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 16:28 CST
Jan 9, 2021
UNK Network - Health and Sports Center, Cushing Coliseum, Fine Arts Building & Calvin T. Ryan Library down time
Completed - The scheduled maintenance has been completed.
Jan 9, 18:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:00 CST
Scheduled - RFC-8340: Health and Sports Center, Cushing Coliseum, Fine Arts Building & Calvin T. Ryan Library networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Health and Sports Center, Cushing Coliseum, Fine Arts Building & Calvin T. Ryan Library will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 5, 16:27 CST
University Voicemail Service Interruption under investigation
Resolved - All systems are operating normally. This issue is resolved.
Updated by Kylie Longwell
Jan 9, 14:13 CST
Monitoring - Full service has been restored at this time. Technicians are still working to restore a secondary server.
Reported by Mike Hansen
Submitted by William Jones
Dec 28, 15:56 CST
Investigating - The University voicemail system is currently experiencing a partial service interruption. At this time callers are able to leave messages, but some users will experience trouble retrieving messages. Technicians are currently working to identify the cause of the issue and we will provide additional information as we are able to.

This service interruption effects users at the following locations: ENREC, HAL, NCTA, UNK, UNL, UNO, UNCA, WCREC

Reported by Mike Hansen
Submitted by Kylie Longwell
Questions 402-472-3970 or support@nebraska.edu
Dec 28, 14:46 CST
Network Nebraska down time
Completed - All systems are operating normally. Work has been completed.
Jan 9, 13:50 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 09:00 CST
Scheduled - RFC-8367: Network Nebraska at PKI will be unavailable during maintenance. Direct impact: Several ESUs, NU Foundation at Aksarben, and Extension offices in Douglas County, Omaha and Westpoint will lose connection. ITS will be replacing a switch at PKI during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 8, 10:51 CST
Network Backbone impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 9, 12:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 10:01 CST
Scheduled - RFC-8373: Network Backbone will have reduced performance during}maintenance. Direct impact: Internet 2 connections will fail over to the general Internet. ITS will be repairing fiber connections between data centers during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 8, 09:31 CST
Git impaired service
Completed - All systems are operating normally. Work has been completed.
Jan 9, 09:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 08:30 CST
Scheduled - RFC-8332: Git will maintenance. Direct impact: The Git GUI and connections to the code repository could be briefly unavailable. ITS will be applying application patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 8, 09:21 CST
Jan 8, 2021
UNL ResNet upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 8, 08:59 CST
Scheduled - RFC-8360: ResNet in Massengale Residential Center will undergo maintenance. Direct impact: No impact is expected. ITS will be removing a switch during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 6, 14:58 CST
Jan 7, 2021
UNK Network - Facilities Building, General Services Building, Central Utilities Plant & West Heating Building down time
Completed - The scheduled maintenance has been completed.
Jan 7, 18:13 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 7, 09:57 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 08:00 CST
Scheduled - RFC-8339: Facilities Building, General Services Building, Central Utilities Plant & West Heating Building networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Facilities Building, General Services Building, Central Utilities Plant & West Heating Building will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 09:40 CST
Lumen network connections under investigation
Resolved - All systems are operating normally. This issue is resolved.
Updated by Kristy Kennedy
Jan 7, 11:53 CST
Update - We are continuing to monitor for any further issues.
Jan 7, 07:51 CST
Monitoring - Issues with network connectivity have been resolved. Additional investigation into the root cause continues with our vendor.
Jan 7, 06:02 CST
Identified - A Network Nebraska switch in Omaha has had a fault, we have engaged the vendor and are troubleshooting now.
Jan 7, 05:06 CST
Update - We are continuing to investigate this issue.
Jan 7, 04:35 CST
Investigating - Potential problem with Lumen network connections is under investigation. Technicians are investigating the issue.
Reported by Brian Tehan
Submitted by Mark Woitaszewski
Questions 402-472-3970 or support@nebraska.edu
Jan 7, 04:34 CST
UNK Network - Discovery Hall down time
Completed - All systems are operating normally. Work has been completed.
Jan 7, 09:57 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 16:30 CST
Scheduled - RFC-8338: Discovery Hall network will be unavailable during maintenance. Direct impact: All wireless and wired networks in Discovery Hall will loose connections for portions of the maintenance window. ITS will be configuring switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 09:52 CST
Firefly/NeBIS upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 7, 06:50 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 CST
Scheduled - RFC-8321: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 15:55 CST
Jan 6, 2021
UNO Voice over IP impaired service
Completed - The scheduled maintenance has been completed.
Jan 6, 19:02 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 18:00 CST
Scheduled - RFC-8353: Voice over IP will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be upgrading the backup server for UNO VoIP services during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 6, 17:08 CST
UNK Cable TV down time
Completed - All systems are operating normally. Work has been completed.
Jan 6, 13:21 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 08:00 CST
Scheduled - RFC-8308: Cable TV in Mantor Hall, Randall Hall, FAB, HSC, and MSAB will be unavailable during maintenance. Direct impact: The cable network will be down in MSAB, FAB, Mantor Hall, Randall Hall, HSC(which includes the Wellness Center and Cushing). ITS will be moving the inbound Cable connection out of Otto Olsen during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 17, 15:11 CST
Avery Hall Building Network Outage Under Investigation
Resolved - All systems are operating normally. This issue is resolved. Additional investigation into the root cause continues with our vendor.
Updated by Loren Frerichs
Jan 6, 13:20 CST
Monitoring - Issues with network connectivity have been resolved. Additional investigation into the root cause continues with our vendor.
Submitted by Andrew Buker
Jan 5, 14:42 CST
Investigating - Avery Hall Building Network Outage currently under investigation - Issue with user authentication being investigated.
Reported by Neil Brown
Submitted by Kristy Kennedy
Questions 402-472-3970 or support@nebraska.edu
Jan 5, 12:29 CST
Hotel Booking Application within Concur issue has been identified
Resolved - All systems are operating normally. This issue is resolved.
Updated by Kylie Longwell
Jan 6, 09:02 CST
Identified - There is an issue with the hotel booking application within Concur: the system is not asking for a cost center number. This is a known issue and Fox World Travel is currently working toward a resolution. ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.
Updated by Kylie Longwell
Jan 5, 10:58 CST
Jan 5, 2021
UNK Network - Cope Stadium & Health Science Education Complex down time
Completed - The scheduled maintenance has been completed.
Jan 5, 23:13 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 5, 23:13 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:01 CST
Scheduled - RFC-8337: Cope Stadium & Health Science Education Complex networks will be unavailable during maintenance. Direct impact: All wireless and wired networks in Cope Stadium & Health Science Education Complex will loose connections for portions of the maintenance window. ITS will be replacing switches and wireless access points during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 09:14 CST
Firefly/NeBIS upgrade
Completed - All systems are operating normally. Work has been completed.
Jan 5, 06:44 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 06:00 CST
Scheduled - RFC-: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Jan 4, 15:57 CST
← Incident History Powered by Statuspage