IT Status

Welcome to the University of Nebraska IT status page. Here you will find real-time information about status of our services.
Services with * indicate dashboard display only, 3rd Party component--to receive notifications go to the vendor status page.

More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: support@nebraska.edu
Follow IT Status via Twitter: @StatusNebraska

DHCP issue impacting Printers, IOT and Remote desktop connections

Identified - A vendor hotfix was installed Friday (10/7) at 17:15 however we are still seeing the issue occur for users as of this morning (10/10).

As of now, some devices continue to intermittently drop their host name from DNS. This issue is only occurring on dynamically assigned addresses. ITS will continue to work with the vendor and provide an update once available.

If you are needing to get a device online in the meantime, please request a static network registration https://its-forms.nebraska.edu/202625800890049.
Oct 10, 2022 - 09:58 CDT

Monitoring - A fix has been applied all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Bryan Fitzgerald
Oct 07, 2022 - 18:03 CDT

Identified - ITS has identified an issue related to printers unable to access the network. ITS has worked with the vendor and will be installing a hotfix today at 17:15. This fix is expected to prevent this issue in the future. If you have a printer that is not connecting after Friday 20:00, please restart the printer to have it renew its DHCP lease.

If you are needing to get the printer online in the meantime, please request a static network registration https://its-forms.nebraska.edu/202625800890049.
Oct 07, 2022 - 13:41 CDT

Investigating - Potential problem with Network printing is under investigation. Technicians are investigating the issue.

Questions 402-472-3970 or support@nebraska.edu
Oct 07, 2022 - 12:58 CDT

Administrative & Business Operational

Business Applications (other) Operational

EMS Operational

Firefly and related applications Operational

MyBlue Operational

MyRecords Operational

MyRed Operational

Mavlink Operational

MyCSC Operational

MyNCTA Operational

MyPSC Operational

NeBIS/SAP Operational

NeSIS (PeopleSoft) Operational

WildcatsOnline Operational

Communication & Collaboration Operational

Communication tools (other) Operational

Digital Signage Operational

gMAV (Google Apps for Education) Operational

Office 365 (Email & Apps) Operational

Public Information Apps Operational

Telephone Services Operational

Website Services Operational

Zoom Operational

Cellular Services Operational

Desktop & Mobile Computing Operational

Desktop & Device management Operational

Kiosk printing Operational

Infrastructure Operational

Data Center Services Operational

IP Address Management (DNS/DHCP) Operational

Network Backbone Operational

Network Nebraska Operational

Regional | National Internet Service Provider Operational

Server and Storage Management Operational

Virtual Private Network (VPN) Operational

KEARNEY - Campus Connections Operational

LINCOLN - City Campus Connections Operational

LINCOLN - East Campus Connections Operational

LINCOLN - Residence Hall Connections (ResNet) Operational

OMAHA - Center Campus Connections Operational

OMAHA - Dodge Campus Connections Operational

OMAHA - Residence Hall Connections Operational

OMAHA - Scott Campus Connections Operational

Nebraska Innovation Campus Connections Operational

Research Center & Extension Connections Operational

Information Security Operational

Authentication / Single Sign-On Operational

Authorization Operational

Two-Factor Authentication Operational

Teaching & Learning Operational

Academic Technologies (Other) Operational

Canvas Operational

Technology classrooms Operational

*Third-Party Statuses (Web Display only) Operational

Braintree APAC Processing Operational

Braintree API Operational

Braintree PayPal Processing Operational

Braintree United States Processing Operational

*Duo Security Admin Panel Operational

*Duo Security Cloud PKI Operational

*Duo Security Core Authentication Service Operational

*Duo Security Phone Call Delivery Operational

*Duo Security Push Delivery Operational

*Duo Security SMS Message Delivery Operational

GitHub Operational

Google Apps Classroom Operational

Smartsheet Mobile/API Operational

Smartsheet SSO (Single Sign-On) Operational

Smartsheet Web Application Operational

Statuspage Email Notifications Operational

Statuspage SMS Notifications Operational

Zoom Cloud Room Connector-Display only Operational

Zoom Group Messaging Operational

Zoom Meetings Operational

Zoom Telephone Services Operational

Zoom Video Webinars Operational

Google Apps Docs Operational

Google Apps Drive Operational

Apigee Apigee Login and Single Sign-On Operational

Atlassian Support Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Telephone impaired service Dec 8, 2022 18:00-20:00 CST

RFC-11669: Telephones will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: A small interruption is possible. ITS will be moving a VoIP server during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 14:56 CST

Network power - PKI impaired service Dec 10, 2022 07:00-12:00 CST

RFC-11661: PKI network power will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be moving LAN and WAN devices to a new UPS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:03 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Dec 12, 2022 00:00-03:00 CST

RFC-11231: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:45 CDT

Firefly/NeBIS upgrade Dec 13, 2022 06:00-06:45 CST

RFC-11647: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:07 CST

Firefly/NeBIS upgrade Dec 15, 2022 06:00-06:45 CST

RFC-11648: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:09 CST

ENREC Network down time Dec 15, 2022 16:00-17:00 CST

RFC-11667: Eastern Nebraska Research & Extension Center network will be unavailable during maintenance. Direct impact: ARDC building in Mead and all other buildings at that extension site will be without network access for an estimated 15-20 minutes. ITS will be updating switch software during this time.
Entered by - Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 16:46 CST

Server Hosting - Windows servers impaired service Dec 17, 2022 22:00 - Dec 18, 2022 12:00 CST

RFC-11703: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, group 1, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 06, 2022 - 13:54 CST

Server Hosting - Windows servers impaired service Dec 18, 2022 03:00-12:00 CST

RFC-11704: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, ES group, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 06, 2022 - 13:55 CST

Firefly/NeBIS Downtime Dec 18, 2022 06:00-14:00 CST

RFC-11649: Firefly/NeBIS will be unavailable during maintenance. ITS will be restarting servers, applying patches, adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:11 CST

NH Data Center upgrade Dec 18, 2022 10:00-14:00 CST

RFC-11637: NH Data Center will undergo maintenance. Direct impact: No impact is expected. ITS's vendor will be preforming UPS preventative maintenance during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 16:49 CST

NU ITSM (Footprints) down time Dec 18, 2022 19:00-23:00 CST

RFC-11589: NU ITSM (Footprints) will be unavailable during maintenance. Direct impact: Inbound tickets will be delayed until the end of maintenance. ITS will be upgrading the application version for NU ITSM (Footprints) during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 16:53 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Dec 19, 2022 00:00-03:00 CST

RFC-11232: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Sep 02, 2022 - 10:42 CDT

Webcheckout down time Dec 19, 2022 14:00-17:00 CST

RFC-11519: Webcheckout will be unavailable during maintenance. ITS's vendor will be upgrading the application version during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Nov 18, 2022 - 15:52 CST

Firefly/NeBIS upgrade Dec 20, 2022 06:00-06:45 CST

RFC-11650: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:16 CST

Firefly/NeBIS upgrade Dec 22, 2022 06:00-06:45 CST

RFC-11651: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:17 CST

Server Hosting - Windows servers impaired service Dec 24, 2022 22:00 - Dec 25, 2022 12:00 CST

RFC-11705: Server Hosting - Windows servers will have reduced performance during maintenance. Direct impact: Windows servers, group 2, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 06, 2022 - 13:57 CST

Firefly/NeBIS upgrade Dec 27, 2022 06:00-06:45 CST

RFC-11652: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:18 CST

Firefly/NeBIS upgrade Dec 29, 2022 06:00-06:45 CST

RFC-11653: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:20 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Jan 3, 2023 00:00-03:00 CST

RFC-11372: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:27 CST

Firefly/NeBIS upgrade Jan 3, 2023 06:00-06:45 CST

RFC-11654: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:21 CST

Firefly/NeBIS upgrade Jan 5, 2023 06:00 - Jan 7, 2023 03:00 CST

RFC-11655: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:22 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Jan 9, 2023 00:00-03:00 CST

RFC-11373: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:28 CST

Firefly/NeBIS upgrade Jan 10, 2023 06:00-06:45 CST

RFC-11657: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:23 CST

Firefly/NeBIS upgrade Jan 12, 2023 06:00-06:45 CST

RFC-11658: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:24 CST

Firefly/NeBIS Downtime Jan 15, 2023 06:00-14:00 CST

RFC-11659: Firefly/NeBIS will be unavailable during maintenance. ITS will be restarting servers, applying patches, adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:12 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Jan 17, 2023 00:00-03:00 CST

RFC-: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:29 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline Jan 23, 2023 00:00-03:00 CST

RFC-11375: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Posted on Dec 02, 2022 - 15:30 CST

Past Incidents

Dec 8, 2022

Firefly/NeBIS upgrade

Completed - The scheduled maintenance has been completed.
Dec 8, 06:45 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 06:00 CST

Scheduled - RFC-11604: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:12 CST

Dec 7, 2022

No incidents reported.

Dec 6, 2022

UNL Network Authentication impaired service

Completed - The scheduled maintenance has been completed.
Dec 6, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:00 CST

Scheduled - RFC-11672: Network authentication in Lincoln will have reduced performance during maintenance. Direct impact: No impact is expected. ITS will be moving one of the Lincoln authentication servers during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:53 CST

SEC Data Center impaired service

Completed - All systems are operating normally. Work has been completed.
Dec 6, 19:26 CST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 6, 19:24 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 16:00 CST

Scheduled - RFC-11646: SEC Data Center will have reduced performance during maintenance. Direct impact: No impact is expected. SEC data center will be on generator power due to building construction during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:49 CST

RedShelf eReader issue identified

Resolved - All systems are operating normally. This issue is resolved.
Dec 6, 11:21 CST

Monitoring - ITS's vendor reported at 3:18PM that a fix had been implemented; they consider the issue resolved as of 4:16PM. https://status.redshelf.com/incidents/n66xg1b0ckx6

All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Dec 5, 17:22 CST

Identified - ITS's vendor has identified the cause of the issues and is taking steps to remediate impact to affected services. The RedShelf eReader is currently experiencing an issue that is preventing students from accessing eText books. The Redshelf team is aware of this issue and they are working to restore access to the eReader. This will affect eText books only, all other digital learning texts will not be affected.
also see https://status.redshelf.com/incidents/n66xg1b0ckx6
Updated by Loren Frerichs
Dec 5, 11:04 CST

Firefly/NeBIS upgrade

Completed - The scheduled maintenance has been completed.
Dec 6, 06:45 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 06:01 CST

Dec 5, 2022

Telephone impaired service

Completed - The scheduled maintenance has been completed.
Dec 5, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:00 CST

Scheduled - RFC-11668: Telephones will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: A small interruption is possible. ITS will be moving a VoIP server during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:45 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline

Completed - The scheduled maintenance has been completed.
Dec 5, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 00:00 CST

Scheduled - RFC-11230: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 10:46 CDT

Dec 4, 2022

Firefly/NeBIS Downtime

Completed - The scheduled maintenance has been completed.
Dec 4, 12:46 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 CST

Scheduled - RFC-11451: Firefly/NeBIS will be unavailable during maintenance. ITS will be applying patches, adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Oct 21, 15:42 CDT

Data Center upgrade

Completed - The scheduled maintenance has been completed.
Dec 4, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 CST

Scheduled - RFC-11660: Data Center firewall will undergo maintenance. Direct impact: No impact is expected. ITS will be updating the firewall application during this time.
Entered by - Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:37 CST

Dec 3, 2022

Server Hosting - Linux impaired service

Completed - The scheduled maintenance has been completed.
Dec 3, 23:57 CST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 3, 23:56 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 CST

Scheduled - RFC-11642: Server Hosting - Linux servers will have reduced performance during maintenance. Direct impact: Linux servers, BSM, DXG, EIS, HPRCC, IAM, Networking groups, will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:33 CST

UNL Network - NH down time

Completed - The scheduled maintenance has been completed.
Dec 3, 09:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:01 CST

Scheduled - RFC-11663: Nebraska Hall will be unavailable during maintenance. Direct impact: Jack Id's that start with 7a will be impacted. ITS will be upgrading a switch during this time.
Entered by - Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:32 CST

Git impaired service

Completed - The scheduled maintenance has been completed.
Dec 3, 09:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:01 CST

Scheduled - RFC-11641: Git will undergo maintenance. Direct impact: The Git GUI and connections to the code repository could be briefly unavailable. ITS will be applying GitLab application patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Dec 2, 14:28 CST

Dec 2, 2022

NeSIS - PeopleSoft System down time including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline

Completed - This maintenance is canceled.
Dec 2, 15:15 CST

Scheduled - RFC-11311: NeSIS - PeopleSoft System will unavailable during maintenance. ITS will be preforming quarterly maintenance to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 23, 16:18 CDT

Dec 1, 2022

Automatic Call Distribution system (ACD) - upgrade

Resolved - This work has been completed at this time
Dec 1, 15:42 CST

Investigating - RFC-11682: The Automatic Call Distribution system (ACD) will undergo maintenance. Direct impact: none. ITS will be updating software on a secondary server during this time.
Dec 1, 12:33 CST

Innacurate Role in Identity Management System for Subset of NU Students

Resolved - All systems are operating normally. This issue is resolved.
Dec 1, 10:34 CST

Monitoring - Due to a configuration issue, University of Nebraska accounts for 340 students at UNK, UNL, UNO, and UNMC were disabled. As a result, affected students may not have been able to log in to university services, and email messages sent to these students would have bounced if their M365 account was de-licensed.

All affected accounts have been re-enabled. Student email mailboxes that were de-licensed are currently being restored and should be fully functional by Thursday morning.

All students who may have been affected are being notified directly via email. In addition, students with bounced email messages from Canvas have been notified through a Canvas message visible in the Canvas web interface and the Canvas mobile app.

We're continuing to monitor for any reoccurring problems. Students who are still unable to access their university email after 8:00AM on Thursday are asked to contact ITS via email at support@nebraska.edu or by calling 402-472-3970.
Nov 30, 19:02 CST

Identified - ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. We have identified about 1,500 students that may have been affected by this and are in the process of fixing them now. We expect the restoration process to be completed in the next couple of hours.
Nov 30, 16:34 CST

Investigating - Potential problem with an inaccurate role in the Identity Management system for some current students is under investigation. Technicians are investigating the issue.
Questions 402-472-3970 or support@nebraska.edu
Nov 30, 16:31 CST

Firefly/NeBIS upgrade

Completed - The scheduled maintenance has been completed.
Dec 1, 06:45 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 06:00 CST

Scheduled - RFC-11603: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:10 CST

Nov 30, 2022

Nov 29, 2022

Firefly/NeBIS upgrade

Completed - The scheduled maintenance has been completed.
Nov 29, 06:45 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 06:02 CST

Scheduled - RFC-11602: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:06 CST

Nov 28, 2022

Power outage at UNK under investigation

Resolved - All systems are operating normally. This issue is resolved.
Nov 28, 11:37 CST

Monitoring - All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Nov 25, 15:25 CST

Identified - ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.
Nov 24, 14:53 CST

Investigating - Potential problem with services at UNK, as a result of a power outage, is under investigation. Technicians are investigating the issue.
Reported by Clifford Ritz
Submitted by Shea Svoboda
Questions 402-472-3970 or support@nebraska.edu
Nov 24, 12:36 CST

NeSIS - PeopleSoft System upgrade including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline

Completed - All systems are operating normally. Work has been completed.
Nov 28, 00:24 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:00 CST

Scheduled - RFC-11130: NeSIS - PeopleSoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the PeopleSoft System including Mavlink, MyBlue, MyCSC, MyNCTA, MyPSC, MyRecords, MyRED and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Sep 2, 10:47 CDT

Nov 27, 2022

UNK and UNL Network upgrade

Completed - The scheduled maintenance has been completed.
Nov 27, 12:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 08:01 CST

Scheduled - RFC-11607: All network switches in Lincoln and Kearney will undergo maintenance. Direct impact: No impact is expected. ITS will be adding configuration settings to all switches to limit the amount multicast traffic during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:46 CST

WSEC Data Center including Single Sign-On down time

Completed - The data center router upgrade and replacement has been completed and all systems and services are considered operational at this time. Please contact the Operations Center if you believe your service is still unavailable due to this network maintenance.
Nov 27, 11:13 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 07:01 CST

Scheduled - RFC-11435: WSEC Data Center including Single Sign-On will be unavailable during maintenance. Direct impact: All data center services in through WSEC Data Center will lose network connectivity for portions of the maintenance window. TrueYou, UNL, CSC, Peru Single Sign-On will be unavailable for two 5-10 minute windows. ITS will be upgrading connections to higher bandwidth uplinks to the City Campus core routers during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:42 CST

Nov 26, 2022

Network Backbone at 1623 Farnam down time

Completed - All systems are operating normally. Work has been completed.
Nov 26, 17:51 CST

Update - Network maintenance continues. One side of the transport backbone is up. Network engineers are actively working with 1623 Farnam staff to bring up the span to PKI and Bellevue. Connections for Network Nebraska are expected to resume connectivity shortly. The backbone is still in a simplex state as of this writing.
Nov 26, 12:30 CST

Update - Network maintenance continues. All equipment is powered at this time. New fiber termination is estimated to be ~70% complete. Network Engineers continue to work with site staff to troubleshoot excess light loss on the transport backbone.
Nov 26, 11:31 CST

Update - The planned maintenance is still ongoing. Network Engineers are working with 1623 Farnam staff to troubleshoot excess light loss on the transport backbone. Engineers are simultaneously terminating new fiber jumpers to patch panels.
Nov 26, 10:27 CST

Update - Network Engineers have completed migrating equipment. Work continues to reconnect fiber transport and restore services. The maintenance is still ongoing.
Nov 26, 09:20 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 06:01 CST

Scheduled - RFC-11516: Network Backbone at 1623 Farnam will be unavailable during maintenance. Direct impact: Impacted sites: Network Nebraska, University of Minnesota; University of South Dakota; HE internet connection (redundant); Midco for UNO athletics; NU connection to NorthernTier via SDN; Transport span from 1623 to PKI; Transport span from Bellevue; Transport span from UNMC. ITS will be moving connected to a new floor/rack during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:30 CST

Nov 25, 2022

Nov 24, 2022

Firefly/NeBIS upgrade

Completed - The scheduled maintenance has been completed.
Nov 24, 06:45 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 06:00 CST

Scheduled - RFC-11601: Firefly/NeBIS will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and NeBIS during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or support@nebraska.edu
Nov 18, 15:05 CST