Status
Welcome to the ITS status page. Here you will find real-time information about status of our services.
Services with * indicate dashboard display only, 3rd Party component--to receive notifications go to the vendor status page.

More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: mysupport@nebraska.edu
Follow IT Status via Twitter: @StatusNebraska
All Systems Operational
Administrative | Business Operational
Business Applications (other)   Operational
Firefly/SAP   ? Operational
MyBlue   Operational
MyRecords   Operational
MyRed   ? Operational
Mavlink   Operational
MyCSC   Operational
MyNCTA   Operational
MyPSC   Operational
NeSIS (PeopleSoft)   Operational
WildcatsOnline   Operational
Communication and Collaboration Operational
Box - NU   Operational
Communication tools (other)   Operational
Digital Signage   Operational
Office 365 (Email & Apps)   Operational
Public Information Apps   Operational
Telephone Services   Operational
Website Services   Operational
Zoom - NU   Operational
End-point Computing Operational
Desktop & Device management   ? Operational
Kiosk printing   Operational
NSave Desktop Backup (CrashPlanPro)   Operational
KEARNEY - UNK Campus Network   Operational
LINCOLN - City Campus Network   ? Operational
LINCOLN - East Campus Network   ? Operational
LINCOLN - Nebraska Innovation Campus Network   ? Operational
LINCOLN - Residence Hall Network (ResNet)   Operational
OMAHA - Center Campus Network   Operational
OMAHA - Dodge Campus Network   Operational
OMAHA - Residence Hall Network   Operational
OMAHA - Scott Campus Network   Operational
Statewide Research Center Network   ? Operational
Teaching & Learning Operational
Canvas   Operational
Technology classrooms   Operational
Academic Technologies (Other)   Operational
Infrastructure Operational
Cellular Services   Operational
Cloud Hosting   Operational
Data Center Hosting   Operational
IP Address Management (DNS/DHCP)   Operational
Network Backbone   Operational
Network Nebraska   Operational
Regional | National Internet Service Provider   ? Operational
Virtual Private Network (VPN)   Operational
Security and Identity Operational
Authentication   Operational
Duo Two Factor Authentication-NU   Operational
Third-Party Statuses (Web Display only) ? Operational
*Box WebDAV   ? Operational
*Box Uploads   ? Operational
*Box Search   ? Operational
*Box View API   ? Operational
*Box Sharing   ? Operational
*Box Mobile   Operational
*Box FTP   ? Operational
*Box Metadata   ? Operational
*Box Crocodoc   ? Operational
*Box Email Notifications   ? Operational
*Box Downloads   ? Operational
*Box Content Preview   ? Operational
*Box Box Website   ? Operational
*Box Content API   ? Operational
*Box Box Sync   ? Operational
*Box Box Notes   ? Operational
*Zoom Zoom Cloud Room Connector-Display only   ? Operational
*Zoom Group Messaging   ? Operational
*Zoom Telephone Services   ? Operational
*Zoom Zoom Video Webinars   ? Operational
*Zoom Zoom Meetings   ? Operational
*Slack   ? Operational
*Duo Security Admin Panel   ? Operational
*Duo Security Core Authentication Service   ? Operational
*Duo Security Push Delivery   ? Operational
*Duo Security Cloud PKI   ? Operational
*Duo Security Phone Call Delivery   ? Operational
*Duo Security SMS Message Delivery   ? Operational
*HipChat Receive message   ? Operational
Braintree API   Operational
Braintree APAC Processing   Operational
Braintree PayPal Processing   Operational
Braintree United States Processing   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Nsave upgrade Oct 23, 07:00-10:00 CDT
RFC 4752: Nsave will undergo maintenance. Direct impact: When maintenance is complete users will receive a new CrashPlan desktop client. ITS will be upgrading Nsave server and client software during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Posted on Oct 21, 21:26 CDT
Firefly/SAP upgrade Oct 24, 06:00-06:30 CDT
RFC 4759: Firefly/SAP will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and SAP during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Posted on Oct 21, 21:18 CDT
Desktop & Device management - Jamf upgrade Oct 26, 17:00-17:30 CDT
RFC 4763: Desktop & Device management - Jamf will undergo maintenance. Direct impact: No impact is expected. ITS will be updating Privacy Preference Policy Controls for macOS Mojave during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Posted on Oct 22, 09:16 CDT
Wireless Networking impaired service Oct 29, 07:00-07:30 CDT
RFC 4728: Wireless Networking will have reduced performance during maintenance. Direct impact: Enrollment of IoT devices will be unavailable while the management system reboots, NU-Connect SSID will also be impacted. ITS will be restarting UNL and UNO control servers NU-Connect for during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Posted on Oct 12, 15:32 CDT
Data Center Hosting - UNL upgrade Nov 4, 07:00-09:00 CDT
RFC 4658: Data Center Hosting will undergo maintenance. Direct impact: No impact is expected. ITS will be updating the UNL Application Firewall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Posted on Oct 22, 09:25 CDT
TrueYou Single Sign On impaired service Nov 11, 10:00-11:00 CDT
RFC 4732: TrueYou Single Sign On will have reduced performance during maintenance. Direct impact: No impact is expected. Possible impact: TrueYou Single Sign On authentications could be impacted for roughly 60 seconds as each server restarts. ITS will be restart of the TrueYou Shibboleth SSO application to add SSO to ITS Slack during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Posted on Oct 22, 09:39 CDT
Past Incidents
Oct 22, 2018
MySupport upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 22, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 CDT
Scheduled - RFC 4485:MySupport will undergo maintenance. Direct impact: No impact is expected. ITS will bebe renaming workspaces during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 21, 21:14 CDT
NeSIS - Peoplesoft System upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 22, 00:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:00 CDT
Scheduled - RFC 4715: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including MyRED, MyBlue, MyRecords, MyNCTA, Mavlink, MyPSC, MyCSC and WildcatsOnline during this time.
Entered by -Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 21, 21:10 CDT
Oct 21, 2018
Data Center Hosting upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 21, 13:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 CDT
Scheduled - RFC 4549: Data Center Hosting will undergo maintenance. Direct impact: No impact is expected. ITS will be applying VMware and firmware patches to the NeSIS and NSI clusters during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Sep 28, 10:08 CDT
Server Hosting - Windows servers upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 21, 13:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 22:00 CDT
Scheduled - RFC 4724: Server Hosting - Windows servers will undergo maintenance. Direct impact: Windows servers, week 2 group will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:37 CDT
Server Hosting - Windows servers upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 21, 13:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:00 CDT
Scheduled - RFC 4723: Server Hosting - Windows servers will undergo maintenance. Direct impact: Windows servers, week ES group will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:38 CDT
Firefly/SAP down time
Completed - All systems are operating normally. Work has been completed.
Oct 21, 13:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 CDT
Scheduled - RFC 4666 & 4712: Firefly/SAP will be unavailable during maintenance. ITS will be applying application and server updates during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 16:10 CDT
Data Center Hosting upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 21, 13:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:30 CDT
Scheduled - RFC 4707 & 4656: Data Center Hosting will undergo maintenance. Direct impact: No impact is expected. ITS will be refreshing licenses and version on the Application Firewall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 19, 09:20 CDT
Data Center Hosting - UNL Virtual Desktop Infrastructure impaired service
Completed - All systems are operating normally. Work has been completed.
Oct 21, 12:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:00 CDT
Scheduled - RFC 4716: Data Center Hosting - UNL Virtual Desktop Infrastructure will have reduced performance during maintenance. Direct impact: Provisioning of new machines will be unavailable during the patching but current systems will still be usable. ITS will be application and OS patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 19, 09:33 CDT
Data Center Hosting NeSIS upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 21, 12:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 CDT
Scheduled - RFC 4556: Data Center Hosting upgrade will undergo maintenance. Direct impact: No impact is expected. ITS will be upgrade network connections for NeSIS hosts to 10 GB during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Sep 6, 15:46 CDT
Data Center Hosting - Workload Scheduler down time
Completed - All systems are operating normally. Work has been completed.
Oct 21, 12:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 08:00 CDT
Scheduled - RFC 4731: Data Center Hosting - Workload Scheduler will be unavailable during maintenance. ITS will be upgrading the IWS application during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 19, 09:39 CDT
LINCOLN - City Campus Network - Mary Riepma Ross Media Arts Center-Van Brunt Visitors Center down time
Completed - All systems are operating normally. Work has been completed.
Oct 21, 09:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:00 CDT
Scheduled - RFC 4277:East Campus Network - Mary Riepma Ross Media Arts Center-Van Brunt Visitors Center will be unavailable during maintenance. Direct impact: Wired and wireless connections will be impacted. ITS will be replacing the Mary Riepma Ross Media Arts Center-Van Brunt Visitors Center building switch during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 19, 09:12 CDT
Oct 19, 2018
Unite Private Networks are experiencing an issue affecting wired and wireless connectivity at the NeSIS Office
Resolved - All systems are operating normally. This issue is resolved.
Updated by Vu Dinh per Greg Gray
Oct 19, 21:23 CDT
Identified - ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.
Updated by Kevin H.
Oct 19, 14:53 CDT
Oct 18, 2018
Data Center Hosting - Server Backup service down time
Completed - The scheduled maintenance has been completed.
Oct 18, 18:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 CDT
Scheduled - RFC 4737: Data Center Hosting - Server Backup service will be unavailable during maintenance. Direct impact: Restoring from backups will unavailable. ITS will be moving the server backup service to a new server during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 15:26 CDT
UNK DNS issue is under investigation
Resolved - All systems are operating normally. This issue is resolved.
Updated by Loren Frerichs
Oct 18, 09:37 CDT
Monitoring - All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Michael Perez
Oct 15, 13:53 CDT
Investigating - Potential problem with UNK DNS issue is under investigation. We are looking into an issue with users accessing .nebraska.edu services from the UNK campus. Technicians are investigating the issue.
Reported by Frank Dolezal
Submitted by Murtda Mohammed
Questions 402-472-3970 or mysupport@nebraska.edu
Oct 15, 13:22 CDT
Oct 17, 2018
UNL DLC-Reserve impaired service
Completed - All systems are operating normally. Work has been completed.
Oct 17, 08:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 18:30 CDT
Scheduled - RFC 4729: UNL DLC-Reserve will have reduced performance during maintenance. Direct impact: No impact is expected Possible impact: Active connections may be lost. ITS will be updating the DLC-Reserve application and database during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 15:17 CDT
Oct 16, 2018
NU Bomgar onboard
Completed - All systems are operating normally. Work has been completed.
Oct 16, 16:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 17:02 CDT
Scheduled - RFC 4721: NU Bomgar will become a new production service. Direct impact: Existing remote support tools will remain online until all users are migrated. ITS will be switching NU Bomgar from pilot to production during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:30 CDT
UNK student accounts upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 16, 16:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 CDT
Scheduled - RFC 4634: UNK student accounts will undergo maintenance. ITS will remove accounts (e.g. O365, Active Directory) for students that have not been enrolled at UNK for the previous 2 years during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:48 CDT
Oct 15, 2018
UNL-Wireless Registration SSID decommission
Completed - The scheduled maintenance has been completed.
Oct 15, 23:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 CDT
Scheduled - RFC 4462: UNL-Wireless Registration SSID will be decommissioned.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Sep 21, 17:00 CDT
UNL East Campus and UNO Campus Power Outage Identified
Resolved - All systems are operating normally. This issue is resolved.
Updated by Loren Frerichs
Oct 15, 10:48 CDT
Monitoring - Power has been restored to both campuses. We will continue to monitor.
Matt M
Oct 14, 20:58 CDT
Identified - An LES power outage on East Campus affecting Quilt House, NETV and Hardin Hall and an OPPD power outage on UNO Campus affecting multiple areas have been identified and the respective power companies are taking steps to remediate impact to affected services.
Reported by Rene May Rejai
Oct 14, 15:16 CDT
UNK Data Center Hosting impaired service
Completed - All systems are operating normally. Work has been completed.
Oct 15, 09:11 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:30 CDT
Scheduled - RFC 4547: UNK Data Center Hosting will have reduced performance during maintenance. Direct impact: Telcom Jabber, Milestone, SafeConnect will briefly lose connection. ITS will be rerouting fiber to a server rack during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Sep 28, 11:30 CDT
NeSIS - Peoplesoft System upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 15, 00:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 CDT
Scheduled - RFC 4679: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including MyRED, MyBlue, MyRecords, MyNCTA, Mavlink, MyPSC, MyCSC and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 15:12 CDT
Oct 14, 2018
Server Hosting - Windows servers upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 14, 13:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 22:01 CDT
Scheduled - RFC 4722: Server Hosting - Windows servers will undergo maintenance. Direct impact: Windows servers, week 1 group will be restarted to apply patches. ITS will apply OS and software patches during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:34 CDT
UNL UPS upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 14, 12:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 CDT
Scheduled - RFC 4700: UNL UPSs will undergo maintenance. Direct impact: No impact is expected. ITS's vendor will be preforming quarterly UPS maintenance in Miller Hall, Hardin Hall, Filley Hall, 17th & R Parking Garage, and Nebraska Hall during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:52 CDT
GitLab down time
Completed - All systems are operating normally. Work has been completed.
Oct 14, 09:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 09:00 CDT
Scheduled - RFC 4708: GitLab will be unavailable during maintenance. Direct impact: GitLab code repository functions will unavailable during upgrade. ITS will be upgrading the GitLab application during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 15:07 CDT
UNL Single Sign On impaired service
Completed - The scheduled maintenance has been completed.
Oct 14, 08:42 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 08:00 CDT
Scheduled - RFC 4741: UNL Single Sign On will have reduced performance during maintenance. Direct impact: Briefly interrupt UNL SSO logins. ITS will be restart the UNL Shibboleth service to add attribute resolver and filter files during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 12, 14:59 CDT
Oct 11, 2018
LINCOLN - East Campus Network - Kiesselbach Crops Research Laboratory down time
Completed - The scheduled maintenance has been completed.
Oct 11, 18:04 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 17:00 CDT
Scheduled - RFC 4697:East Campus Network - Kiesselbach Crops Research Laboratory will be unavailable during maintenance. Direct impact: Wired and wireless connections will be impacted. ITS will be replacing the Kiesselbach Crops Research Laboratory building switch during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 11, 11:29 CDT
UNL DNS/DHCP under investigation
Resolved - The UNL DNS/DHCP service is stable and operating properly.
Updated by Loren Frerichs
Oct 11, 15:38 CDT
Monitoring - UNL DNS/DHCP services are now operating properly, however, capacity is currently reduced. ITS will monitor into the coming week and continue working to restore to full capacity. Any remaining service issues that are found should be reported to mysupport@unl.edu.
Submitted by Loren Frerichs
Sep 16, 14:17 CDT
Update - ITS staff spot checked critical services Sunday morning. A new symptom was discovered. Authentication services are connecting intermittently. This may result in users being unable to login to services.
If you encounter an outage, please contact the ITS Ops Center at 402-472-5653. Further information will be provided as it becomes available.
Sep 16, 10:10 CDT
Investigating - Several services have dropped re-occurrence is under investigation. Technicians are investigating the issue.
Submitted by Loren FrerichsQuestions 402-472-3970 or mysupport@nebraska.edu
Sep 15, 14:54 CDT
Update - ITS worked with the vendor this afternoon to identify all remaining affected systems and force a DNS refreshes on them. We believe all systems have been addressed and are back to normal operations.

If you encounter additional issues over the weekend, please contact the ITS Ops Center at 402-472-5653.
Sep 14, 15:10 CDT
Monitoring - Services are restored and appear to be stable and we continue monitoring.  Additional information will be provided in the morning. Please contact the ITS Operations Center if a service fails at 402-472-5653
Submitted by Loren Frerichs
Sep 13, 16:39 CDT
Update - ITS has manually restored services and are continuing to research the root cause. 
Submitted by Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Sep 13, 11:47 CDT
Investigating - Potential problem with DNS/DHCP is under investigation. Technicians are investigating the issue.
Submitted by Loren Frerichs
Questions 402-472-3970 or mysupport@nebraska.edu
Sep 13, 09:59 CDT
Oct 10, 2018
Firefly/SAP upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 10, 16:40 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 CDT
Scheduled - RFC 4714: Firefly/SAP will undergo maintenance. Direct impact: No impact is expected. ITS will be adding bug fixes and enhancements to Firefly and SAP during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 4, 15:18 CDT
Oct 9, 2018

No incidents reported.

Oct 8, 2018
NeSIS - Peoplesoft System upgrade
Completed - All systems are operating normally. Work has been completed.
Oct 8, 01:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 CDT
Scheduled - RFC 4678: NeSIS - Peoplesoft System will undergo maintenance. Direct impact: No impact is expected. ITS will be adding enhancements and bug fixes to the Peoplesoft System including MyRED, MyBlue, MyRecords, MyNCTA, Mavlink, MyPSC, MyCSC and WildcatsOnline during this time.
Entered by - Loren Frerichs Questions 402-472-3970 or mysupport@nebraska.edu
Oct 4, 15:14 CDT
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