Poppulo digital sign Library access errors
Incident
Report for IT
Resolved
Full functionality of the Library module in Poppulo Signage Cloud has been restored. All content, playlists, and Ready to Use apps are working as expected.
Monitoring
A fix for the primary issue, non-admin users encountering 403 errors while utilizing Cloud, has been implemented. Poppulo recommends clearing your browser cache and restarting your browser if you are still seeing 403 access denied error messages.
An additional issue affecting Ready to Use apps and content is still being investigated. The apps and content may not be available for editing at this time.
All current content continues to play on sign players. Users should be able to manage Library content and playlist content (aside from Ready to Use apps/content) at this time. We will continue to monitor Poppulo's progress on restoring full Library functionality.
An additional issue affecting Ready to Use apps and content is still being investigated. The apps and content may not be available for editing at this time.
All current content continues to play on sign players. Users should be able to manage Library content and playlist content (aside from Ready to Use apps/content) at this time. We will continue to monitor Poppulo's progress on restoring full Library functionality.
Identified
Poppulo has identified the issue and their team is implementing a resolution. That work is expected to be completed soon.
Update
Poppulo has updated their status page with the following message:
We are becoming aware of an issue affecting some users of the FWICloud Library.
Non-Admin users may receive 403 Forbidden errors when interacting with Library items such as playlists.
Our Dev teams are investigating the issue now. An update will be provided in 30 minutes.
We are becoming aware of an issue affecting some users of the FWICloud Library.
Non-Admin users may receive 403 Forbidden errors when interacting with Library items such as playlists.
Our Dev teams are investigating the issue now. An update will be provided in 30 minutes.
Investigating
Multiple users have reported receiving Error 403 Access Denied errors while trying to upload content or manage playlist items within the Poppulo Signage Cloud's Library module. The issue has been reported to Poppulo and we are awaiting their response.
All digital signs are continuing to play their existing content at this time. You just may not be able to add or change content at this time.
All digital signs are continuing to play their existing content at this time. You just may not be able to add or change content at this time.
This incident affected: Communication & Collaboration (Digital Signage).