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Windstream Internet down

Incident Report for IT

Resolved

This circuit has been up and clean since 7/17/25 10:19 am CT, Windstream had completed all repairs and was hands off as of 7/17/25 2:50 pm CT.
Posted Jul 18, 2025 - 08:33 CDT

Monitoring

Circuit has been up since 10:19am CT today, however Windstream has not completed all repairs.
Posted Jul 17, 2025 - 14:29 CDT

Update

Circuit is still down. Windstream has been working through fiber and equipment issues this entire time. They have a replacement card as of this morning and are continuing to work towards restoration.
Posted Jul 17, 2025 - 10:10 CDT

Update

Windstream Field Team are still performing repairs on damaged fiber. No ETTR at this time.
Posted Jul 16, 2025 - 08:38 CDT

Identified

Windstream has identified a fiber cut and has dispatched a field crew.
Posted Jul 15, 2025 - 12:27 CDT

Investigating

Windstream Internet went down right after 8am CT, the carrier was engaged by 8:20am CT.
Questions 402-472-3970 or support@nebraska.edu
Posted Jul 15, 2025 - 09:00 CDT
This incident affected: Infrastructure (Regional | National Internet Service Provider).