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Certificate Manager authentication errors

Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.

Posted Jun 16, 2026 - 15:58 CDT

Identified

We are aware of an issue where some users are unable to authenticate to the Cert-Manager website, receiving the error "Your source IP address is not allowed access to this account". We are working with InCommon support to troubleshoot this issue and restore access. If any certificates are unable to renew via ACME and are nearing expiration, please submit a ticket and provide the Certificate Signing Request (CSR) of the site in question for manual renewal.

Questions 402-472-3970 or support@nebraska.edu

Posted Jun 01, 2026 - 13:13 CDT

This incident affected: Information Security (Certificate Services).