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Windstream Internet bouncing

Incident Report for IT

Resolved

Windstream had completed all repairs by 11:11pm last night, the circuit has been up since 3:28pm.
Posted Aug 28, 2025 - 08:20 CDT

Identified

Windstream has had to get back into the splice cases to fix an issue with another customer of theirs. When they did this our circuit dropped multiple times between 3:14 and 3:28 pm CT. Further drops are possible while Windstream is performing repairs.
Posted Aug 27, 2025 - 17:29 CDT

Monitoring

Windstream completed their work by noon today and the circuit has remained clean since 8:15am CT. We are continuing to monitor the stability of the circuit.
Posted Aug 27, 2025 - 15:24 CDT

Identified

Windstream started planned maintenance early this morning that caused this connection to bounce a large number of times from 12:00 am CT through 4:06 am CT. However, they have not completed their work and we've seen another bounce at 8:15 am CT.
Questions 402-472-3970 or support@nebraska.edu
Posted Aug 27, 2025 - 08:29 CDT
This incident affected: Infrastructure (Regional | National Internet Service Provider).