Zoom connectivity under investigation
Incident
Report for IT
Postmortem
On April 16, between 1:25 P.M. CT and 3:12 P.M. CT, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain.
Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.
Resolved
All systems are operating normally. This issue is resolved.
Monitoring
All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Identified
The vendor has confirmed an issue with this hosted service that is affecting multiple customers who are unable to resolve the zoom.us domain. Details are available on their Statuspage incident page at https://status.zoom.us/incidents/pw9r9vnq5rvk
We will provide further updates as we receive additional information.
We will provide further updates as we receive additional information.
Investigating
A problem with connectivity to Zoom is under investigation. Technicians are investigating the issue.
Questions 402-472-3970 or support@nebraska.edu
Questions 402-472-3970 or support@nebraska.edu
This incident affected: Communication & Collaboration (Zoom).