Email addresses incorrectly populated for some UNK and UNO users
Incident
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Monitoring
All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Update
Authoritative data sources have all been updated and work continues to sync these corrections to downstream systems.
As of 10:45AM, there should be no further impacts to network authentication; campus credentials should work again now as they did prior to yesterday.
As of 10:45AM, there should be no further impacts to network authentication; campus credentials should work again now as they did prior to yesterday.
Update
In both Kearney and Omaha, affected users on either campus overnight or early this morning may not have been able to connect to the wired or wireless network using their campus credentials. This should be resolved now at UNO. As a workaround, affected UNK can connect to the network using their 8-digit NUID number @ nebraska.edu as their username (e.g. 12345678@nebraska.edu).
Identified
ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. Email addresses have been corrected for all affected UNO users. Affected UNK users are being refreshed now.
Affected users may not have been able to authenticate to their UNO Zoom account.
Affected users may not have been able to authenticate to their UNO Zoom account.
Investigating
A problem with the population of email addresses for some UNK and UNO users to extension attributes in Active Directory (NEAD) is under investigation. Technicians are investigating the issue.
Questions 402-472-3970 or support@nebraska.edu
Questions 402-472-3970 or support@nebraska.edu
This incident affects: Administrative & Business (MyBlue, MyRed), Communication & Collaboration (Zoom), and Infrastructure (KEARNEY - Wired Network Connections, KEARNEY - Wireless Network Connections, OMAHA - Wired Network Connections, OMAHA - Wireless Network Connections).