Windstream Internet down
Incident
Report for IT
Resolved
Windstream worked through a number of issues that affected this circuit causing it to bounce multiple times last night from 20:38 to 22:49, and again this morning from 01:55 to 02:01. They completed all repairs and were hands off by 04:33 am CT today; the circuit has been up and clean since then.
Monitoring
Circuit came up at Jul 12 21:30, Windstream has not completed all repairs to their backbone and it is possible this could go back down again.
Update
Windstream is working on two separate points of fiber damage in Iowa now. No time of restoral has been given.
Update
Windstream is continuing to work on repairs, no time to restoral has been given.
Update
Windstream has worked throughout the night and morning on this outage. They have repaired some damage in Omaha but they've identified further damage in Iowa and are waiting for additional people to assist in repairs. No time to restoral is available at this time.
Update
Windstream has placed a replacement cable and is continuing to enact repairs. No time to restoral has been given.
Identified
Windstream has confirmed that this is due to a fiber cut that was related to storm damage. Their construction teams were on site before 5am this morning, however they do not have an estimated time to restoral.
Update
This issue was escalated with the carrier at 9:18am CT, they are continuing to investigate. No time to restoral has been given.
Investigating
Windstream Internet is down as of Jul 10 22:50 CT. The vendor has been engaged and they are investigating. All traffic has failed over to redundant links.
Questions 402-472-3970 or support@nebraska.edu
Questions 402-472-3970 or support@nebraska.edu
This incident affected: Infrastructure (Regional | National Internet Service Provider).