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Automatic Call Distribution system (ACD) - upgrade

Incident Report for IT

Resolved

This work has been completed at this time

Posted Dec 01, 2022 - 15:42 CST

Investigating

RFC-11682: The Automatic Call Distribution system (ACD) will undergo maintenance. Direct impact: none. ITS will be updating software on a secondary server during this time.

Posted Dec 01, 2022 - 12:33 CST

This incident affected: Communication & Collaboration (Telephone Services).