Zoom authentication is under investigation

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Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.

Posted May 01, 2024 - 16:28 CDT

Monitoring

All issues appear to have subsided, and all systems are performing as expected. UNK, UNL, UNO, and UNOP (Nebraska) users should be able to log in to Zoom using SSO again now. We're continuing to monitor for any reoccurring problems.

Posted May 01, 2024 - 11:30 CDT

Update

UNL, UNO, and UNOP (Nebraska) users should be able to log in to Zoom using SSO again now.

UNK accounts are expected to be accessible very soon.

Posted May 01, 2024 - 11:19 CDT

Update

UNL and UNO users should be able to log in to Zoom using SSO again now.

UNK and UNOP accounts are expected to be accessible very soon.

Posted May 01, 2024 - 11:11 CDT

Update

UNL users should be able to log in to Zoom using SSO again now.

UNK, UNO, and UNOP accounts are expected to be accessible very soon.

Posted May 01, 2024 - 10:51 CDT

Update

The vendor is continuing work to restore proper licensing to University of Nebraska users.

Posted May 01, 2024 - 10:39 CDT

Identified

ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. We are currently working with the vendor to resolve this issue.

Existing meetings should continue to function; however meetings are limited to 40 minutes at this time. If a meeting is disconnected after 40 minutes, users can re-initiate the meeting using the same link.

Posted May 01, 2024 - 08:40 CDT

Investigating

A problem with authentication to Zoom is under investigation. Technicians are investigating the issue.

Questions 402-472-3970 or support@nebraska.edu

Posted May 01, 2024 - 07:49 CDT

This incident affected: Communication & Collaboration (Zoom).