Zoom authentication is under investigation
Incident
Report for IT
Resolved
All systems are operating normally. This issue is resolved.
Monitoring
All issues appear to have subsided, and all systems are performing as expected. UNK, UNL, UNO, and UNOP (Nebraska) users should be able to log in to Zoom using SSO again now. We're continuing to monitor for any reoccurring problems.
Update
UNL, UNO, and UNOP (Nebraska) users should be able to log in to Zoom using SSO again now.
UNK accounts are expected to be accessible very soon.
UNK accounts are expected to be accessible very soon.
Update
UNL and UNO users should be able to log in to Zoom using SSO again now.
UNK and UNOP accounts are expected to be accessible very soon.
UNK and UNOP accounts are expected to be accessible very soon.
Update
UNL users should be able to log in to Zoom using SSO again now.
UNK, UNO, and UNOP accounts are expected to be accessible very soon.
UNK, UNO, and UNOP accounts are expected to be accessible very soon.
Update
The vendor is continuing work to restore proper licensing to University of Nebraska users.
Identified
ITS has identified the cause of the issues and is taking steps to remediate impact to affected services. We are currently working with the vendor to resolve this issue.
Existing meetings should continue to function; however meetings are limited to 40 minutes at this time. If a meeting is disconnected after 40 minutes, users can re-initiate the meeting using the same link.
Existing meetings should continue to function; however meetings are limited to 40 minutes at this time. If a meeting is disconnected after 40 minutes, users can re-initiate the meeting using the same link.
Investigating
A problem with authentication to Zoom is under investigation. Technicians are investigating the issue.
Questions 402-472-3970 or support@nebraska.edu
Questions 402-472-3970 or support@nebraska.edu
This incident affected: Communication & Collaboration (Zoom).