SharePoint/OneDrive intermittent access issues
Incident
Report for IT
Resolved
This issue has been resolved.
Monitoring
Current status
Mar 6, 2026, 1:14 PM EST
We've received additional reports that the issue has recovered, and telemetry that monitors CDN interactions has shown there is no longer impact. We've confirmed that a CDN endpoint became unavailable for a period of time and the cause of this is still under investigation. Our automated recovery features should have mitigated the issue without intervention by failing traffic to an alternate CDN endpoint, however, this did not occur and resulted in extended impact. We’re continuing to examine the underlying circumstances that led to this behavior to enhance the resiliency of our services.
Mar 6, 2026, 1:14 PM EST
We've received additional reports that the issue has recovered, and telemetry that monitors CDN interactions has shown there is no longer impact. We've confirmed that a CDN endpoint became unavailable for a period of time and the cause of this is still under investigation. Our automated recovery features should have mitigated the issue without intervention by failing traffic to an alternate CDN endpoint, however, this did not occur and resulted in extended impact. We’re continuing to examine the underlying circumstances that led to this behavior to enhance the resiliency of our services.
Update
Current status
Mar 6, 2026, 12:25 PM EST
We've received reports that the issue is no longer occurring for some users and we're continuing our investigation to confirm full recovery. Our investigation is focused on content delivery network (CDN) configurations and interactions with third‑party network providers.
Mar 6, 2026, 12:25 PM EST
We've received reports that the issue is no longer occurring for some users and we're continuing our investigation to confirm full recovery. Our investigation is focused on content delivery network (CDN) configurations and interactions with third‑party network providers.
Update
Users in the North American region may be unable to access multiple Microsoft 365 services.
More info
Impacted services include, but are not limited to:
- Microsoft 365 admin center
- SharePoint Online
- Microsoft Teams
Scope of impact
Impact is specific to some users located in North American region attempting to access the Microsoft 365 admin center, Microsoft Teams and SharePoint Online.
More info
Impacted services include, but are not limited to:
- Microsoft 365 admin center
- SharePoint Online
- Microsoft Teams
Scope of impact
Impact is specific to some users located in North American region attempting to access the Microsoft 365 admin center, Microsoft Teams and SharePoint Online.
Investigating
ITS has received multiple reports of issues accessing SharePoint and OneDrive. Technicians are investigating the issue.
Questions 402-472-3970 or support@nebraska.edu
Questions 402-472-3970 or support@nebraska.edu
This incident affected: Communication & Collaboration (Microsoft 365 - Sharepoint / OneDrive (Storage)).