PCs connected to Cisco IP Phones losing network connectivity.

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Incident Report for IT

Identified

ITS is working with vendors on a patch. Workarounds for affected devices are reseating the ethernet cable each occurrence, bypassing the phone and directly connecting a device to a dedicated wall jack (data port), or using Wi-Fi instead if available. Please report this issue even if using a workaround, to help track the number of affected devices. Problem ID: 22785

Posted Oct 31, 2024 - 15:47 CDT

Update

ITS is continuing to troubleshoot this issue with support teams from our network and telephony vendors.

Users connected to the campus network via a wired connection through a Cisco VoIP telephone's pass-through connection may experience connectivity issues. Current workarounds for affected devices are bypassing the phone and directly connecting a device to a dedicated wall jack (data port), or using Wi-Fi instead if available.

Posted Aug 29, 2024 - 15:51 CDT

Investigating

This issue is not wide spread but it is affecting a handful of users on UNK's, UNL's and, UNO's campuses. University Techs are working closely with both Cisco and Aruba support techs to resolve this issue.
Questions 402-472-3970 or support@nebraska.edu

Posted Jul 12, 2024 - 15:18 CDT

This incident affects: Communication & Collaboration (Telephone Services).