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Network event impacted connectivity to Internet2 via Kansas City

Incident Report for IT

Resolved

This incident has been resolved.
Posted Jan 10, 2023 - 19:47 CST

Update

GPN has successfully rebooted their equipment and all services have restored. If you experience any issues, please call the NOC.
Posted Jan 10, 2023 - 17:09 CST

Update

GPN Engineers are going to be rebooting a piece of equipment at 4:30pm CST. This will cause a repeat of the outage earlier today.
Posted Jan 10, 2023 - 16:07 CST

Monitoring

All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Loren Frerichs
Posted Jan 10, 2023 - 15:12 CST

Update

We are continuing to investigate this issue.
Posted Jan 10, 2023 - 13:33 CST

Investigating

Network Engineers are investigating a network event in Kansas City that dropped multiple physical connections. The event started at 12:33pm and traffic started to restore at 12:38pm CST. We are working to isolate the root cause and will update this post as more information becomes available.
Posted Jan 10, 2023 - 13:07 CST
This incident affected: Infrastructure (Network Backbone, Network Nebraska, Regional | National Internet Service Provider).