Eduroam for University managed macOS devices issue identified
Incident
Report for IT
Resolved
For macOS users who are on campus, they can connect to NU-Guest wireless network without signing in, then launch JAMF Self Service application, search for & run "Update Inventory".
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
If you continue to have issues please contact your IT support team, or your campus Help Center.
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
If you continue to have issues please contact your IT support team, or your campus Help Center.
Monitoring
For macOS users who are on campus, they can connect to NU-Guest wireless network without signing in, then launch JAMF Self Service application, search for & run "Update Inventory".
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
Update
For macOS users who are on campus, they can connect to NU-Guest wireless network without signing in, then launch JAMF Self Service application, search for & run "Update Inventory".
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
Update
For macOS users who are on campus, they can connect to NU-Guest wireless network without signing in, then launch JAMF Self Service application, search for & run "Update Inventory".
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
After that is complete, the needed certificate will be installed and the user should be able to connect to eduroam.
Identified
We have identified an issue with managed University macOS devices connecting to eduroam. These Macs will need to connect to another network to receive the updated configuration from Jamf, such as campus wired ethernet, home WiFi, or hotspot.
This incident affected: Infrastructure (KEARNEY - Wireless Network Connections, LINCOLN - City Campus Wireless Network Connections, LINCOLN - East Campus Wireless Network Connections, LINCOLN - LPV Wireless Network Connections, LINCOLN - Residence Hall Wireless Network Connections (ResNet), OMAHA - Wireless Network Connections).