ITSM TeamDynamix under investigation
Incident
Report for IT
Resolved
Due to a technical concern, TDX has decided to roll back the new version of the service for the US-based customers who received it this weekend. Systems are now operating as expected.
Monitoring
TeamDynamix has marked this issue Monitoring. The new GUI has been rolled back for institutions that received it this weekend.
Update
At this time, only the technician interface for TDX appears to be affected. This is primarily used by IT staff.
The Client Portal, used by faculty, staff, students, and other end users, is still available and working as expected. Users will likely experience delays when submitting tickets, as IT staff are currently unable to access them.
The Client Portal, used by faculty, staff, students, and other end users, is still available and working as expected. Users will likely experience delays when submitting tickets, as IT staff are currently unable to access them.
Identified
ITS has identified the cause of the issues. Our ITSM vendor, TeamDynamix (TDX), has posted an issue on their Statuspage indicating, "We are actively investigating reports of performance degradation this morning. This seems to mostly affect the Work Management (Users: formerly TDNext) interface at this time." This appears to be affecting all TDX customers, not just the University of Nebraska.
Investigating
A problem with TeamDynamix is under investigation. Technicians are investigating the issue.
Reported by Adam Broich
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Reported by Adam Broich
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
This incident affected: Administrative & Business (Business Applications (other)).