Digital signage management portal issue identified

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Incident Report for IT

Resolved

This incident has been resolved.

Posted Jan 24, 2023 - 16:40 CST

Monitoring

Poppulo has restored our access to the Devices module in fwicloud.com. This issue will be monitored for the remainder of the business day to ensure it does not reoccur.

Posted Jan 24, 2023 - 15:16 CST

Identified

Poppulo has identified the issue and is applying a fix.

Posted Jan 24, 2023 - 15:10 CST

Investigating

An issue with the Devices module in fwicloud.com is being investigated. Users may see an access denied message, or the module may display but no folders or sign devices appear. A ticket has been submitted to Poppulo, and they're investigating.

Posted Jan 24, 2023 - 14:35 CST

This incident affected: Communication & Collaboration (Digital Signage).