RedShelf eReader issue identified

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Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.

Posted Dec 06, 2022 - 11:21 CST

Monitoring

ITS's vendor reported at 3:18PM that a fix had been implemented; they consider the issue resolved as of 4:16PM. https://status.redshelf.com/incidents/n66xg1b0ckx6

All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.

Posted Dec 05, 2022 - 17:22 CST

Identified

ITS's vendor has identified the cause of the issues and is taking steps to remediate impact to affected services. The RedShelf eReader is currently experiencing an issue that is preventing students from accessing eText books. The Redshelf team is aware of this issue and they are working to restore access to the eReader. This will affect eText books only, all other digital learning texts will not be affected.
also see https://status.redshelf.com/incidents/n66xg1b0ckx6
Updated by Loren Frerichs

Posted Dec 05, 2022 - 11:04 CST

This incident affected: Teaching & Learning (Academic Technologies (Other)).