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Omaha - Inbound Calls are under investigation

Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.
Updated by Kristy Kennedy
Posted Jan 21, 2021 - 11:52 CST

Update

ITS is continuing to work with our vendor on this issue.
Posted Oct 16, 2020 - 14:45 CDT

Identified

The problem has been identified as involving at least one Jabber soft phone trying to complete a call on Omaha Campus. Technicians continue to work through the issue.
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Posted Jul 09, 2020 - 14:54 CDT

Investigating

Potential problem with inbound calls to Omaha campus numbers is under investigation. Technicians are investigating the issue.
Reported by Matthew Ware
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Posted Jul 09, 2020 - 12:16 CDT
This incident affected: Communication & Collaboration (Telephone Services).