UNL Wired network under investigation

Welcome to the University of Nebraska IT status page. Here you will find real-time information about status of our services.
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More info at go.unl.edu/status or if you have questions or concerns, please contact ITS Computer Help Center 402-472-3970 or toll-free 866-472-3970 or Email: support@nebraska.edu
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Incident Report for IT

Postmortem

A vendor performing some work in the stadium accidentally cut the incorrect conduit while attempting to pull new cables. The damaged fiber has been repaired, tested and is back in use.

Posted Jul 30, 2024 - 09:28 CDT

Resolved

All systems are operating normally. This issue is resolved.

Posted Jul 26, 2024 - 17:02 CDT

Monitoring

All impacted network traffic has been rerouted to an alternate path, and systems are coming back online. If you continue to see issues, please contact nusupport@nebraska.edu.

Posted Jul 26, 2024 - 16:19 CDT

Identified

ITS has identified the cause of the issues and is taking steps to remediate impact to affected services.

At approximately 1:11 PM, a vendor performing work inadvertently cut a bundle of network fiber cables. This cut has impacted network services to North Stadium and Hawks Championship Center. The vendor contacted ITS at 1:27 to alert ITS of this issue. ITS and the vendor are working on a couple of options to restore services to the impacted users. We will keep you updated as work progresses.

Posted Jul 26, 2024 - 14:08 CDT

Investigating

A problem with UNL wired network at North Stadium and Hawks Championship Center is under investigation. Technicians are investigating the issue.

Questions 402-472-3970 or support@nebraska.edu

Posted Jul 26, 2024 - 13:35 CDT

This incident affected: Infrastructure (LINCOLN - City Campus Wired Network Connections).