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MS365 UNL Student Primary Email Addresses

Incident Report for IT

Identified

The MS365 team identified an issue which was causing incorrect primary email addresses to be assigned to Student Workers and Grad Students. Due to the syncing times of the systems we have seen several instances of those students being in the address book incorrectly which is causing some issues when people try to email them. Until the address book fully syncs back up entering in the email address manually and not relying on the type ahead or auto complete address and / or using the outlook web app are recommended. We hope this finishes syncing overnight tonight.

For more information on updating type ahead cached contacts, please see this KB article: https://nusupport.nebraska.edu/TDClient/33/Portal/KB/ArticleDet?ID=594

Updated by Brandon Young

Posted Feb 12, 2026 - 11:35 CST

This incident affects: Communication & Collaboration (Microsoft 365 - Outlook (Exchange Online)).