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MS365 authentication issue identified

Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.
Updated by Bryan Fitzgerald

Posted Jul 14, 2025 - 16:08 CDT

Update

All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Submitted by Bryan Fitzgerald

Posted Jul 14, 2025 - 16:07 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 14, 2025 - 16:00 CDT

Identified

Our vendor has made us aware of an issue that may result in users being unable to access their mailbox using any connection methods.

Impacted connection methods include, but may not be limited to:
- Representational State Transfer (REST) API
- Outlook on the web
- Exchange ActiveSync (EAS)
- Messaging API (MAPI)
Submitted by Bryan Fitzgerald

Posted Jul 10, 2025 - 08:38 CDT

This incident affected: Communication & Collaboration (Microsoft 365 - Outlook (Exchange Online)).