Omaha Network Backbone backup link down
Incident
Report for IT
Resolved
All systems are operating normally. This issue is resolved.
Monitoring
The link and redundancy are restored, we are waiting to hear confirmation that work is complete.
Update
Fiber pulling has been completed, and splicing efforts are underway.
Update
The vendors began placing a replacement fiber cable at 9am CT. No time to restoral is available.
Update
The vendors have identified a 900' span of fiber that is causing a degradation of light levels. This span goes through a building and the vendors are formulating a plan to replace it. No time to restoral is available.
Update
The vendors are continuing to troubleshoot the issue.
Update
The vendors are continuing to troubleshoot the issue.
Update
We have worked throughout the day with the vendors to isolate the root cause. The fiber vendor has been re-engaged to investigate further.
Update
We are continuing to work on a fix for this issue.
Update
The equipment vendor has been able to isolate the cause to a span with low light levels. They are continuing to troubleshoot the issue.
Update
The vendor has been working with their equipment vendor to isolate the cause of the issue.
Update
The vendors are continuing to isolate the root cause.
Update
The vendors are meeting on site to continue their investigation.
Update
Our vendor has reached out to their vendor to determine if this link is down due to a fiber cut.
Identified
Network Engineers have identified a redundant backbone link in the Omaha area as down and have engaged the vendor to restore the connection. All traffic automatically failed over to other links and there is no impact to end users.
This incident affected: Infrastructure (Network Backbone).