Canvas under investigation

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Incident Report for IT

Resolved

All systems are operating normally. This issue is resolved.
Updated by Kristy Kennedy

Posted Mar 25, 2021 - 12:32 CDT

Monitoring

From 7:48 am - 9:12 am this morning, Canvas instances worldwide experienced intermittent timeout errors and slow loading times. The vendor implemented a fix and the service is now stable. NU ITS teams continue to monitor the issue and will communicate any changes.
Submitted by Loren Frerichs

Posted Mar 25, 2021 - 09:28 CDT

Update

Since 7:48 am, Canvas instances worldwide have been experiencing intermittent timeout errors and slow loading times. Canvas has identified the issue and is working on implementing a fix. NU ITS will continue to keep you updated as we learn more.
Updated by Loren Frerichs

Posted Mar 25, 2021 - 09:06 CDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 25, 2021 - 09:06 CDT

Identified

The cause of the Canvas issue has been identified and steps are being taken to remediate impact to affected services.
Updated by Kristy Kennedy

Posted Mar 25, 2021 - 08:14 CDT

Investigating

A potential problem with Canvas is under investigation. Technicians are investigating the issue. also see https://status.instructure.com/incidents/nh54zws7981c
Reported by Mike Zimmerman
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu

Posted Mar 25, 2021 - 08:04 CDT

This incident affected: Teaching & Learning (Canvas).