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VPN issue identified
Incident Report for IT
Update
Palo Alto is investigating and reviewing submitted logs.
Posted Sep 09, 2022 - 15:02 CDT
Identified
Identified - Palo Alto GlobalProtect version 6.0+ is experiencing different authentication prompts using various browsers. There are three specific customer reported problems:


After authenticating, the "Open GlobalProtect" browser pop-up remains in a "still working" status

After the user clicks "Connect" no additional prompts occur

The user authenticates but never gets the browser pop-up to open the Global Protect Client


Reported by Greg Veys
Submitted by Loren Frerichs
Questions 402-472-3970 or support@nebraska.edu
Posted Sep 09, 2022 - 14:46 CDT
This incident affects: Infrastructure (Virtual Private Network (VPN)).